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Razer Nari wireless cant detect

Discussion in 'Razer Support' started by junchng, Jun 4, 2019.

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  1. junchng

    junchng New Member

    Dear all, I just bought Razer Nari wireless, but Razer synapse 3 cant detect Razer Nari. Please help, i have try re-install the synapse 3, re-plug all the Razer device but still same.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    How does your Nari appear in the device manager and does it output audio even when it's not detected by Synapse?
     
  3. junchng

    junchng New Member

    Yes it still can use, just cant detect. But i found the crux which is i plug headphone jack not USB o_O. Thanks.
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    If you use the 3.5mm jack, the headset will not be detected by Synapse. It will communicate directly with the onboard sound card driver/utility instead. GLHF though :wink_:
     
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