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Razer order cancellation

Discussion in 'General Discussion' started by Nierdal, Oct 24, 2016.

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  1. On august 24 2016, I placed an order for a Razer Blade.
    On august 29 I asked to cancel my order (per your 14 days refund policy)

    This is the answer I got :

    On august 31 Fedex made a delivery attemp. I refused the package as instructed (and got the record on my ring intelligent doorbell).

    Then the hell start :
    On september 6 the package was received back at Razer MISSISSAUGA warehouse (ontario canada). I got the Fedex tracking number to prove it

    On september 9 I asked to process my refund and waited....

    On october 1 when I asked for some update since I haven't received my refund yet I was answered that they could not find the package in their warehouse and that they would conduct an "investigation"

    On october 21 I asked again when my refund was going to be processed and was answered that their "investigation" is still going on.

    Right now it looks like I just lost 3000$ because you guys lost the package in your warehouse. I am in no way responsible of this. I did exactly what you asked me at all time and you did not show any emmergency in solving this problem.

    Can please someone at razer management step up and help me with my problem. I can't believe a company like razer can't take more care of their customers.


    Please help!
     
  2. Predator5

    Predator5 Well-Known Member

    Razer|Jaisani_Choe and Vaypron like this.
  3. Vaypron

    Vaypron Well-Known Member

    Razer|Jaisani_Choe likes this.
  4. Razer.WolfPack

    Razer.WolfPack Community Specialist Staff Member

    Thanks for the heads up guys. We'll be dropping @Nierdal a PM to take a look into this. I'll be locking this thread now cheers all!
     
    Saemael likes this.
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