Razer Ornata Chroma not Clicking

Discussion in 'Razer Support' started by GlobXD, Feb 26, 2019.

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  1. GlobXD

    GlobXD New Member

    Hello, I recently purchased the Ornata Chroma and when I got it out and started typing I noticed that it wasn't consistent. Some keys were almost not clicking and other ones were very crisp. I don't know what causes the issue or how I can fix it. Has anyone else had the same issue and how did you fix it?
     
  2. FiszPL

    FiszPL Well-Known Member

    If it's recently bought - RMA it.
    There's probability, that small "collar" in each key, that is responsible for click is faulty, or improperly positioned. I don't remember how it actually works on Ornata, but it will be hard or impossible to fix by yourself.
     
  3. VoorheesMMA

    VoorheesMMA Well-Known Member

    yikes, id say go get another one. or refund and get another one if most keys are not clicking seems faulty
     
  4. Jenjar

    Jenjar Well-Known Member VANGUARD

    When I first got my ornata I had the same issue with some of the keys, returned it to the store and got an exchange for another ornata chroma, still had the same issue on some of the keys but it seems to have fixed itself over time, since all the keys click the same now.

    I would still RMA it just to make sure (I could have gotten two slightly bad units), and if your replacement has the same issue I would give it a while just to see how it works out.
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey @GlobXD! How long have you had the keyboard for? I'd give it a week or two and if the problem persists, try to get it replaced if you bought locally. Send me a PM with the link to this thread should you need assistance with the RMA.
     
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