So I have been searching and searching and yet to see an answer to this problem, Just an admin asking for a video of the problem. The keys get stuck. Plain and simple. When there is a downward press it will not push back up. I am returning this keyboard tomorrow, and after 10+ years (I got my very first razer product which was the Deathadder in 2006) I am happy to say I will not be buying another thing from this company. Sort your crap out, have some dignity and own your problems. Because if being the laughing stock of the gaming community is what you are aiming for well you are rank 1.