Razer Orochi V2 non-responsive after going to sleep over Bluetooth

Discussion in 'Razer Support' started by MagentaHazeretroONYX263, May 29, 2021.

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  1. MagentaHazeretroONYX263

    MagentaHazeretroONYX263 New Member

    Hello,

    My Razer Orochi v2 doesn't reconnect properly after the mouse goes to sleep.
    Here's what I did:
    1. Pair the mouse to my PC with Bluetooth (at this point everything is fine)
    2. Walk away for the sleep duration specified in Synapse (I've tried 1 minute for testing, but usually have this at 10)
    3. After the mouse is asleep, try to use my computer again.
    Once the mouse is asleep, it doesn't seem to reconnect properly. The pairing light flashes for a few seconds when I press keys, but I can't use the keyboard to wake up the computer, enter a password, etc.
    If, once I wake up the computer, I check my Bluetooth Device list, it shows the keyboard as 'Paired.' I have to remove and re-add the device to get it back to a 'Connected' state.


    Any help is much appreciated.
    Thanks!
     
    MagentaHazeretroONYX263, May 29, 2021
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    Bronzeretrosolo336, Whydoineedthisname and scewbz like this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Do you mind testing this with and without Synapse running in the background? I also highly recommend setting enabling Allow this device to wake the computer and Allow the computer to turn off this device to save power. Do send me the serial number of the mouse so I can look into possible firmware solutions.

    *Thread locked to curb the conversation to PMs.
     
    Razer.Caziel, Jun 1, 2021
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