Razer Phone 2 Bad USB Connector | Razer Insider

Razer Phone 2 Bad USB Connector

  • 14 October 2020
  • 3 replies
  • 8 views
S
I am posting in hopes I can get an answer from Razer Support.

I have an RZ-35 that is now out of warranty. It is suffering from a faulty USB-C connector. I am personally an I.T. professional and have spent a great deal of time troubleshooting this issue and searching online for similar case,f or which I find this problem to be systemic to this device and the Razer Phone 1

I have:

Blown out the charge port with compressed air
Cleaned the port of all noticeable debris including dust, using a fine probing tool and rubbing alcohol
Used a different Charging Block with the original charging cable
Used a different cable with the original charging block
used a different cable and charging block
Factory reset the phone

The cable has a decent lock into the charge port but any movement, any twitch in the cable causes the phone the stop receiving a charge. This includes connecting to a PC. The device will be extremely intermittent in its connection to the charge block and/or external device.

I am at the conclusion that the Charging port is showing wear or the charge module is damaged. Can Razer support provide an answer, solution, or provide me with a charge module that I can purchase and perform the repair myself. I spent a lot of money on this phone and it is very inconvenient and ridiculous that only after a couple years the phone is next to useless if the battery gets too low.
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3 Replies

S
*Bump

I am assuming Razer will not or does not have a solution to my issue?
E
I feel your pain my friend! I have the identical problem as you. I have called six different Cellular Phone Repair shops so far, and nobody will touch this phone with a ten foot pole! I have also searched high and low for a charging board. Other than used parts on eBay (for $55+) no luck there either. Thankfully, wireless charging still works, otherwise this phone would be a complete useless brick!
Razer.Speedcr0ss
Userlevel 7
Hey @Spectre32787! Thanks for posting your phone's concern here. It seems like a hardware issue to me. I suggest sending the phone for repair. If you agree, please submit a case to our Support Team. Else, fill out the following and send it via PM:

Serial number:
IMEI:
Full name:
Email:
Mobile/Phone Number:
Country:
Street address:
City:
State/Province:
Postal code:
Date of Purchase:
Place of Purchase:

I'll be locking this thread now.
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