Razer Phone 2 - bottom firing speaker not working

Discussion in 'Razer Support' started by fastZompGARNET568, Jul 5, 2020.

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Does anybody have the same problem ...?

  1. Yes - "please write a comment below, how you solved the issue"

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  1. fastZompGARNET568

    fastZompGARNET568 New Member

    The Phone is currently in the warranty period, I've purchased the device(brand new) via AMAZON USA - back in December 2019 (from official Razer seller).
    The device was working perfectly without any issues, but all of a sudden the bottom-firing speaker got defected itself.
    1. * I've tried restarting the device few times to check.
    2. * Uninstalled recently installed apps.
    3. * And Finally, did Hard Reset and Factory Reset as well.
    but still, the problem persist.

    Can someone help me on this matter..? :smile_:
    I have submitted a case two weeks ago - but I haven't got any response!
     
    fastZompGARNET568, Jul 5, 2020
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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You pretty much did all the necessary troubleshooting. If the problem persists, it may very well be a hardware issue. Please send me your ticket number via PM. I'll take it from there.
     
    Razer.Caziel, Jul 6, 2020
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