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Razer phone 2 bug?

Discussion in 'Razer Support' started by TheNytez, Oct 26, 2018.

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  1. TheNytez

    TheNytez New Member

    I have been using the new razer phone 2 for a couple of days now and I realised that the ambient display was not working properly. When I receive a new notification my screen does not wake. I turned on the setting "New Notifications" under settings/display/ambient display. Wondering if anyone else has this issue.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Can you share a screenshot of your settings? Also, was this straight out of the box?
     
    freakydoctor likes this.
  3. TheNytez

    TheNytez New Member

    Not sure if it was like this out the box, I noticed this a day later.
    I think it's a software issue. Not sure if it is an isolated incident or if other people have this too.
     

    Attached Files:

  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    I see. Are you using a screen protector? Also, please try to do a hard reset by pressing the volume up and power button at the same time until it reboots. Let me know how it goes.
     
    freakydoctor likes this.
  5. TheNytez

    TheNytez New Member

    I just received an update yesterday and that seems to have fixed it. Thanks for the help though.
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Alrighty. Let me know if you need more help.
     
    freakydoctor likes this.
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