Razer Phone 2 Internet Issue

Discussion in 'Razer Support' started by feverVoltpoly556, Oct 24, 2019.

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  1. feverVoltpoly556

    feverVoltpoly556 New Member

    Does anyone else have random loss of mobile internet with the Razer Phone 2 and AT&T? I randomly loose internet but still have good mobile signal. I have to turn the mobile data on and off or sometimes the whole phone.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hi there! Are you still having the same issue?
     
  3. feverVoltpoly556

    feverVoltpoly556 New Member

    Yes, I will randomly lose internet and have to turn the data off, airplane mode on, or restart the phone. I have not been able to figure out an exact cause. I have removed and cleaned my sim card per trouble shooting data issues and it still happens. I have also tried with and without the case one.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the reply. Have you tried doing a hard reset? If you haven't yet, please do and let me know how it goes.
     
  5. feverVoltpoly556

    feverVoltpoly556 New Member

    I tried a hard reset and I am still having an issue. It's seems to be more of an issue when switching between. It's like it doesn't register the internet when it switched back and forth from wifi to data.
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the reply. Please PM me the current build number as well as the serial number of your phone. I'll pick it up from there.
     
  7. feverVoltpoly556

    feverVoltpoly556 New Member

    I have gone over a week without an issue now. I'm not sure what has changed but it seems to be fine.
     
  8. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Thanks for the update. Let me know if you need more help.
     
  9. pro_we

    pro_we New Member

    Hello Mr. RedPanda. I have been having the same issue with mine as well. I have had it for few days, but tonight it became way worse. I am using Vodafone UK and I would love appreciate it if you could help me as well
     
  10. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest

    Hi there! Please PM me. I'll assist you from there.
     
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