Razer Phone 2 , restarting, shutting down and freezeing | Razer Insider

Razer Phone 2 , restarting, shutting down and freezeing


Just got a Razer Phone 2 on a plan from Optus in Australia, and am having issues mainly of it restarting itself, but also some shutdowns and 2 freezes. Also having an issue of cortex not showing me paid to play games alot of the time.

running oreo 8.1.0 build 0-mr2-rc009-rzr-181124.2009

I have a Alogic usb a 3.1 to usb c cable for my computer and only have used the supplied usb c to usb c cable and my razer wireless charger to charge it. have a samsung EVO plus 256gb micro sd in it and also got usb c razer hammerhead as headphones, also using spiegen case and razer screen protector.

I have downloaded https://developer.android.com/studio/releases/platform-tools.html and am currently downloading https://developer.android.com/studio to try pull error log / recovery log from phone but not entirely sure how to 🙂 there appears to be a 18238 bytes recovery.log when i do the power volume up press thingy after it shuts itself down

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7 Replies

Userlevel 6
Hello there! When did the issues start to happen? Also, have you tried doing a hard reset? If you haven't yet, please do. You can do a hard reset by pressing and holding the volume up and power buttons until it reboots. Let me know how it goes.
used for first few days on wifi only waiting for sim to activate, don't remember it happening in that time (it may have though) but definitely happened within the first week of owning it

and haven't done hard reset yet as i was hoping to get some advice how to pull the logs out of the phone with adb first before i did hard reset so i have more data if it is still happening after reset
Userlevel 6
Thanks for the reply. I see. You might also want to test it in Safe Mode to see if the same issue persists. Please let me know how it goes.
have done factory reset this morning, will let you know if issue occurs again
:slightly_sad: shutdown happened again, was copying across my mp3 collection (approximately 15gb) via usb a - usb c cable from my computer, had finished reinstalling and updating all my apps and pairing it with my razer wireless charger again.

also, is a hard reset just the "reboot system now" from Android recovery thingy, cause if so, i had done that several times and issue persisted
Razer.RedPanda
Thanks for the reply. I see. You might also want to test it in Safe Mode to see if the same issue persists. Please let me know how it goes.


also how do i get to "safe mode" so i can try that out, would love to be able to fix it so i don't have to be without a phone, really don't want to have to give it to optus for them to have a repair person look at it
Userlevel 6
Thanks for the reply. You can get to safe mode by switching the Razer Phone 2 off and then turning it back on. Press and hold the volume down button right after turning it again. It should indicate that the phone is in safe mode at the lower left side of the screen. Let me know through PM how it goes.