Razer Phone 2 shuts off while charging and unable to turn on anymore + other issues | Razer Insider

Razer Phone 2 shuts off while charging and unable to turn on anymore + other issues


My Razer phone 2 decided to turn itself off while charging today and does not turn on anymore.
Charging using original razer charger + cable.
I only had the brand new phone for less than 2 months. Bought April 1; permanently died today May 30.
Attempted the hold power button + volume buttons hard reset method - did not work.

Issues since day one:
1: Phone occasionally shuts off/restarts itself suddenly.
2: Sharp beep sound at random times when phone is being used in silent mode/no notifications.
3: Phone gets hot easily when charging and not concurrently being used.
4: Phone sometimes charges quickly, sometimes slowly and drains quick randomly when not playing games.

I have submitted a ticket and am eager to get an RMA ASAP to fix this issue.

Anyone else having a similar issue? Btw, I do not run intensive games on the phone. Bought it for its specs and asthetics n splendid display.

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2 Replies

Userlevel 7
That is unfortunate. There really isn't much to do but RMA if the device no longer turns on. Do you mind sending me your ticket number via PM? I can check the progress of your case and I can try to speed things up.
Hi! Thanks Caziel, pm-ed you 🙂