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Razer Phone 2 stays dark

Discussion in 'Razer Support' started by Andril, Nov 3, 2018.

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  1. Andril

    Andril New Member

    I preordered my new Razer Phone 2 on amazon and it got delivered today, i followed all the steps and inserted my (working) micro SD, then pressed the power buttom for like three seconds. The light on the back went on, but my screen kept being black, when im loading it I don't get a loading screen either. When I press the touch screen I get vibrating feedback and when I connect the phone to the PC it tells me it connects but I need to unlock it first. I already tried a hard reset by pressing both volume bottoms + the power buttom for 15 seconds. Anyone got any idea on that or do I already have to send it back?
     
  2. razer.winteryang

    razer.winteryang Ice Bear Staff Member

    Hey there, I know you've already tried to hard reset the phone but please give this a try:

    1. Power off the device
    2. Enter Recovery Mode by holding volume up + power button
    3. When you see the THS logo release the buttons
    4. Select Wipe data/factory reset and confirm to Wipe user data
    5. Select Reboot system now.

    Feel free to reach us via PM if that won't resolve the problem.
     
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