Razer phone power button and wifi not working

Discussion in 'Razer Support' started by gearvOsh, Aug 16, 2018.

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  1. gearvOsh

    gearvOsh New Member

    Hello,

    I purchased the phone last November when it was released (almost a year now), and for the most part, it has been great. However, since last week, the power button has stopped working like 95% of the time; including the finger print sensor.

    I'm unable to unlock AND OR lock my phone. To unlock my phone, I have to wait for a notification to appear, or wiggle my phone until the emergency call appears (then cancel out of it). To lock my phone, I have to wait for the auto-sleep to kick in. Double tap to wake/sleep doesn't seem to work either.

    And as of today, the phone will no longer connect to any Wi-fi network. Not at home, not at work, nothing.

    I've been trying to restart my phone, but I can't open the shutdown/restart menu...

    I also have not dropped or gotten the phone wet.

    Looking for any help!
     
    Last edited: Aug 16, 2018
  2. Razer.FatKidWanderer

    Razer.FatKidWanderer Just wandering around...

    Hola, @gearvOsh! Have you performed a hard reset on your Razer Phone? Try to press and hold the power button and the volume up button for 7-10 seconds and after reboot, try to test if there are changes.
     
    freakydoctor likes this.
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