Razer Phone Theme Issues

Discussion in 'Razer Support' started by CaptainBenzie, Sep 11, 2018.

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  1. CaptainBenzie

    CaptainBenzie New Member

    Hey all,

    Loving the Razer Phone but have encountered an infuriating problem. I used to download and change themes fine, now... Not so much.

    First of all, the Alarm wouldn't work - it was only playing "Default Alarm" when it went off. Now ringtone and notification are the same. I have reset cache, redownloaded themes, nothing. In settings they show as just numbers (303, 304, 305 etc)

    Really miss my themes and hate the Android basic ringtones. I enjoyed the themes but now can't use them. Any fix for this?
     
  2. CaptainBenzie

    CaptainBenzie New Member

    Anyone have any ideas?
     
  3. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello! When did you notice the issue? Also, have you tried to do a hard reset? You mentioned that the ringtones show as numbers. Can you share a screenshot of it?
     
    freakydoctor likes this.
  4. CaptainBenzie

    CaptainBenzie New Member

    I first noticed it a few weeks ago when the Alarm sounds reverted to "Default Alarm" sound, which I didn't hear and made me late for work! Ringtones worked, but when I changed to a new theme last week, I noticed that the ringtone and alert weren't working anymore either .
     

    Attached Files:

  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    I see. Are you having this issue on one particular theme or on multiple themes? Also, are you running on Android 8.1?
     
    freakydoctor likes this.
  6. CaptainBenzie

    CaptainBenzie New Member

    Every theme does it and I am on 8.1.0 :)
    Thanks for your time here, btw.
     
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    No worries! I sent you a PM. We'll continue from there.
     
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