Razer Phone turns off with WiFi on [thread deleted]

Discussion in 'Mobile' started by thiago-vvs, Jan 5, 2018.

Thread Status:
Not open for further replies.
  1. thiago-vvs

    thiago-vvs New Member

    Why did you mods delete my previous thread?

    -------------------------------------------------------------

    My Razer Phone is turning of if I turn Wifi on.
    I can't use the phone with Wifi on.
    It started yesterday after one month of use. It was working perfectly.

    I already tried factory reset and the problem continues.


    Has anyone seen this?

    Support doesn't answer and I can't go live chat because I'm out of US.

    Can anyone help me, please?

    Thank you.

    -----------------------------------------------------------------
    bug reports

    https://drive.google.com/file/d/17TWSLRnmblntdx8B6wP-gtnTEYD0-ZHN/view?usp=sharing

    https://drive.google.com/file/d/1bydvJtkQRVERuGkRFRkrsdRinxE2Wufa/view?usp=sharing

    https://drive.google.com/file/d/1wpRth_FRLpt8KnsImLcvXsS57myXuFHq/view?usp=sharing
     
    Last edited: Jan 5, 2018
  2. kajira

    kajira Mother of Gaming

    I personally did not delete your thread, so I can't say precisely as to why it was removed. Looking at your issue, however, I can take a guess that it's because it's a support related issue and Razer Insider is not a support forum, we are a social forum with some members who happen to be helpful.

    If you do contact Support the should get back to you within 2-5 business days, however, right now keep in mind that it's just after the holiday season and many gifts were received so the volume of support tickets may be higher. If you submit a ticket and do not receive a response within the allowed time, then you are always welcome to contact either Razer|WolfPack or Razer|Gwynbleidd with your Support ticket number (it is e-mailed to you after you submit the ticket) and your issue and ask them to look into it. Also, please do not submit more than one ticket because it can delay your response.
     
    044880chan likes this.
  3. thiago-vvs

    thiago-vvs New Member

    Thank you. I'll follow your tips...
     
    044880chan likes this.
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >