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Razer phone turns on when it is charging

Discussion in 'Razer Support' started by Fabiushow, Mar 7, 2019.

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  1. Fabiushow

    Fabiushow New Member

    I have a razer phone (first version) and when I shut it down and plug into charger it turns on and I can't charge when it is turned off. The battery percentage shows for a few seconds and the telephone turns on.
    I'm using all the razer original accessories (the recharger etc)
    Someone knows why this happens?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    That's odd. When did this start to happen? Have you tried doing a hard reset? If not yet, please do and let me know if it helps.
     
  3. Fabiushow

    Fabiushow New Member

    Thank you for answer, and yeah I already did a factory reset. Mmm this problem starts since I've received my phone
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the response. Please send over the serial number of your Phone through PM. Let's continue there. Make sure to include the link to this thread for reference.
     
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