Razer phone with Bluetooth car audio

Discussion in 'Mobile' started by VerdankG, Jan 20, 2018.

  1. hgv1970

    hgv1970 New Member

    Yea seems a lot of people on Three are unhappy when the driver turned up to deliver my new Samsung and I handed him the Razer, he said that was his third that day.
     
  2. Darksteel165

    Darksteel165 Member

    Amazon luckily sent me a new phone also.

    Same exact thing as you forced to update and doesn't work.
    Razer support said I could send in my phone without a replacement for them to send me one back knowing well the replacement wouldn't even work.

    I now have 2 broken Razer Phones
     
  3. xRuhRohx

    xRuhRohx Member

    The phone is not broken. It is a bug in the OS. This stuff happens all the time. Razer is not the only one who pushes out an OS update that breaks something. That is the only thing that doesn't work is bluetooth to a car. Plug into the aux port and move on with your life until they fix it.

    If you don't like it, sell the phone and buy an expensive bloated samsung, or an expensive pixel. Oh and by the way, the pixel 2's had a ton of issues with the screens. And google finally fixed it. NO ONE is free from mistakes.
     
  4. Darksteel165

    Darksteel165 Member

    It's not a bug in the OS.
    It worked fine on 8.1.
    This phone IS expensive 700 is not midteir price for a cell phone.

    Stop being a Razer fanboy and accept the facts.
     
  5. xRuhRohx

    xRuhRohx Member


    First off I am not a razer fanboy. . I'm just not a crybaby and I understand how this stuff works because I am a software engineer and work in software. It is a bug in the OS that was introduced in the last OS update. That's why replacement devices don't fix it and why it worked on the previous version. It's doesn't matter that the previous version was 8.1, it was a different build. THE PHONE IS NOT BROKEN.

    Oh and 700 is cheaper than the top tier phones.
     
  6. xRuhRohx - either way you look at it, it doesnt work anymore. Broken or bug, it still doesnt work.... And whats annoying me the most is how poor customer service are to communicating the fix to this bug/breakage. I had another poor email from them this weekend, I demanded Razer buy me out of my contract due to lack of functionality and not being able to fix the issue in a generous time frame (14 days). They suggested I go (in my own time!) to go and speak to my network provider. Cheek! Confirming I wont buy another Razer product again...
     
  7. xRuhRohx

    xRuhRohx Member

    I totally understand the frustration. But fixing and OS issue and pushing it out, isn't a quick process. And yes customer service does leave something to be desired. I just think there are better ways to utilize the forum instead of spouting anger and complaining.
     
    cityBlueGreenfirst952 likes this.
  8. Darksteel165

    Darksteel165 Member

    This guy can't be serious.

    They had no problem pushing out a second update days/weeks after a working update with no complaints that broke their phone.
    They know the update is broken and causes problems and they knowingly left it on their update servers to push out broken update on brand new phones?
    The logic?

    My case has also been open over 40 days now without any resolution or date of a fix to our issue. That's not customer service that's trying to keep and issue open until your warranty expired and they can tell you to screw off.

    If you got the phone under contract I suggest you go back and tell them as they might give you a full refund/a working phone since Raser doesn't produce operational phones.
     
  9. xRuhRohx

    xRuhRohx Member


    Ooh a conspiracy theorist. I am so sure they issued the update knowing it would break the Bluetooth. That's a bunch of BS.

    I feel so sorry for people who just think everyone is out to get them. Here is a tissue to dry your eyes.
     
    cityBlueGreenfirst952 likes this.
  10. Darksteel165

    Darksteel165 Member

    The update came out almost 2 months ago.

    I received a new Razer phone a couple of days ago.
    Upon starting up and informed me I NEEDED to update to the current version before it would release me to use the phone at all.

    The update should of been revoked and stopped being handed out once they knew there were wide spread issues with it until a working fix was produced.

    Can you not read?
     
  11. xRuhRohx

    xRuhRohx Member


    The security update is more important.

    And I'm pretty sure I said this before, if you don't like it, go somewhere else. This is their first phone and you expect them to function like companies who have been doing this a heck of a lot longer.
     
  12. Darksteel165

    Darksteel165 Member

    What a moron.
     
  13. xRuhRohx

    xRuhRohx Member


    Awe what a crybaby.
    Gotta love millennialS....
     
  14. Darksteel165

    Darksteel165 Member

    Do us a favor and next time you open your mouth have something of value to add besides being a worthless fanboy with nothing but good things to say and avoiding the actual problem\resolution.
     
  15. xRuhRohx

    xRuhRohx Member

    I was the only one trying to fix the problem.
    All you've done is complain.
    I've provided suggestions, and what have you done other than demand someone owes you something?

    Sounds like you could use a fresh diaper.
     
    cityBlueGreenfirst952 likes this.
  16. Darksteel165

    Darksteel165 Member

    If you could stop being a failing troll and fanboy you could actually read my posts\threads where we have exchanged information and troubleshooting steps.

    I bet you don't even have a Razer phone and you are only here to post crap on Razer's half vs contribute to the community.
    In fact you haven't said a single useful thing in anything you have posted so far for anyone except yourself.
     
  17. xRuhRohx

    xRuhRohx Member

    Haha you're hilarious.
    Trolls whine and cry and insult people on forums.
    I've done none of that. You have.
    And I have informed people to contact support and get a ticket started so they can be aware of what the issue is and get enough tickets to where they will do something about it. I even tried to get a group ticket put in to fix this issue.

    Keep trying, I'm here all night.
     
  18. hgv1970

    hgv1970 New Member

    So still no fix then ?? also see the other thread about Bluetooth got deleted. Maybe they will have better luck when the Razer 2 comes out.
     
  19. Rsgc90

    Rsgc90 New Member

    People need to calm down a bit it's only a phone and the problem will get fixed eventually.
    It's not the biggest problem ever, it's Bluetooth that's ir. It is just slightly annoying.
    The phone itself is actually pretty decent if you don't like it then that is a matter of personal opinion and there are plenty of other phones out there.
    Rather than being keyboard warriors just refrain from posting irrelevant comments to eachother it's a waste of time for you guys and for us reading.
    Hold tight the update to fix will come I am sure.
     
  20. hgv1970

    hgv1970 New Member

    I did like the phone for the most part, but as I drive for a living and change vehicles a few times a day and am in and out of the cab all the time the Bluetooth issue was more than slightly annoying. Also after raising the problem with the support team who to be fair were all pleasant the fixes they came up with where usually repeated i.e. soft reset , hard reset, clear the Bluetooth cache (which considering I had just done a factory reset I didn't see the point in .) then developer mode then hard reset then it got escalated and start again.

    I got my provider to swap the razer phone for a samsung but am keeping a watch just to see how long it takes them to sort it.
     
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