Razer quality?

Discussion in 'Mice and Surfaces' started by RobbanB, Oct 13, 2016.

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  1. I have a question regarding the quality of Razer products.
    I own/owned the following products:
    Razer Deathadder Chroma
    Razer Blackwidow Chroma
    Razer Kraken Chroma
    Razer Naga Chroma
    Razer Firefly

    This is my experience so far.
    Razer Deathadder Chroma: Scroll wheel starts squeeking every couple of months. Other than that very nice.

    Razer Blackwidow Chroma: First one I got broke down after 3 months when keys stopped responding, I exchanged it and got a new one. The new one had the same issue but it turned out Razer Synapse was the problem.

    Razer Kraken Chroma: Very uncomfortable(for me atleast) and also balance between left/right was of after every restart. This turned out to be a Synpase issue aswell that was fixed after aprox. 1 YEAR!!
    I have since sold them and am now using the Kingston HyperX Cloud 2 which I love.

    Razer Naga Chroma: To small for my hand and also the mouse became very VARM after a couple of minutes of use, this was because of all the LEDs I asume, needless to say I returned it.

    Razer Firefly: Its a cool looking mousemat that has now after about 1 year started making a strange electronic noise whenever the light is active. MY MOUSEMAT MAKES A ANNOYING SOUND WTF?!?

    So my question is, whats with the quality control on both the hardware and software side when it comes to Razer products? Every single product has some kind of issue, 1 or 2 might be a coinsidence but ALL OF THEM over a span of several years?
  2. PlatinumC

    PlatinumC Active Member

    I'm surprised you kept buying their stuff with so much issues :).

    I am a huge Razer fan myself, but unfortunately with Razer you pay more for the design elements, the looks and the brand name, not the quality (Have had 2 Deathadders, Kraken 7.1 and Arctosa), and they all start breaking down pretty fast (usually within a year). Only the Arctosa had a good quality (or luck).
  3. KillStealzzz

    KillStealzzz Active Member

    Gosh, so here is my experience :
    _ Blackwidow Chroma TE, more than 1 year now, no problem at all, got shower once cause I forgot to close my bag while go out rain, clean up, hang dry for 4 days, assemble and still working fine.
    _ DeathAdder Chroma, around 2 years, got double clicked, Razer Support sent me new firmware, problem fixed.
    _ Adaro in ear: 1,5 years now, no problem at all, great quality.
    _ Kraken mobile : 6 months, no problem.
    Tactical backpack pro : amazing back pack, almost a year now, no problem at all.
  4. Destrok

    Destrok Well-Known Member

    I have had my fair share of quality control issues with Razer as well. But I also have a few pieces of Razer equipment that I have used for over 3 years that still work perfectly.

    My main issues were with the keyboards I have purchased as well as the Nabu. I have had issues with two separate black widows with the Razer switch, but that can be explained here:

    And the Nabu..... I have no idea, they just didn't listen to beta feedback.
    I have also had to send in my Edge because something internally was rattling around, but other than that it works perfectly.

    I have had my Mamba 2012 since... well either 2012 or 2013 and it is still my primary mouse! My Orbweaver stealth I have had almost as long as my Mamba and still works perfectly as well. My kraken pros show their age in the headband a bit with a bit of fabric peeling but after 2 or 3 years of use still perform great!

    Razer undoubtedly has some issues sometimes, but from my experience, with the exception of the nabu, they absolutely listen to feedback and do their best to improve. The Sabertooth being a huge improvement over the Onza, for example. My SWTOR Naga did die after a couple years of use, but I was pretty hard on it and traveled with it alot. My Razer Edge, their tablet, also still performs admirably, powering 1440p monitors in the dock and playing Smite, League, etcetera on decent settings. I won't deny there are issues, but they generally do their best to fix them, and when you get a good product, they last forever.
  5. PlatinumC

    PlatinumC Active Member

    Of course there are people who won't get any issues with a dozen products, I just wish I was one of them.
    But yeah, Razer has improved over the years, like the new custom 50M mouse clickers for example.
    However other companies in same areas have better prices and build quality (I think, I only have experience with Roccat and Steelseries), but I still love Razer the most, still don't know why though :).
  6. RaptureHearts

    RaptureHearts Gamer Geek Girl

    That doesn't sound normal for almost all your products to have a problem. Contact our support team about this through http://www.razersupport.com/contact-us. Our team will help you out!
  7. DKtoss

    DKtoss New Member

    So far I've been fortunate where I haven't had any issues with any of the Razer products I've owned (Orochi, Man O' War, Stealth, RazerBlade).

    I've had issues with my Alienware products that made me completely lose trust with that brand.
  8. Inelastic

    Inelastic New Member

    The first Razer product I purchased was the original Naga (blue leds). After about 10 months, the left click button started to break (the double-click issue that many people had). So, I RMA'd it and they replaced it with a green led Naga since it was still under warranty. I upgraded to a Chroma edition a few years later, but the green led one still works great.

    I also had a Blackwidow Ultimate Stealth 2013 that I had for about 2 years before I upgraded to the Chroma edition. That one had about 2/3 of a pint of water spilled into it while it was on. I picked it up, poured the water out of it, and put it in front of a box fan overnight and used it for another 4 or 5 months before I upgraded. It still works without any issues.
  9. PlatinumC

    PlatinumC Active Member

    Slightly offtopic. but Alienware was purchased by Dell years ago, and Dell is not known for good product quality.
  10. Neco2510

    Neco2510 Member

    I must have been lucky with my razer products. I started with a razer lycosa and at about 2008 and deathadder 3500 at about 2010. Both of which were still functioning perfectly fine (who says membrane keyboards dont last) until I replaced them with a blackwidow chroma stealth and deathadder chroma (i got the adder 2nd hand with some vouchers I had spare) in recent months. The lycosa and older adder are sat in my spares box now.
    I have also had the kraken pro for 3 years with no issues other than being a little uncomfortable if used for over 2 hours, but I use speakers and standalone mic most of the time anyway.
    I could just be lucky, it could be that I take very good care of all my pc parts and peripherals with regular cleaning and maintenance (and of course no bashing or abusive use), who knows, I just hope it continues :)
  11. squeeze88

    squeeze88 Active Member

    I agree with you on this one. I own an Alienware 17R3. It sucks as a product, and sucked my money. Very bad quality and customer service. Won't go to Alienware again. Gave them too many chances.
  12. Jaisani

    Jaisani Cat

    Hey @RobbanB I'm sorry to hear about your experience with some of our products. I have dropped you a direct message to further help you with this issue.

    To anyone who has issues with any of our Razer products. Do contact our Support Team immediately as they will be able to provide the best solution.

    I'll be locking this thread now. Do contact me directly if anyone needs any assistance.

    Do note that Razer Insider is not a support forum.

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