Razer Raiju Ultimate left stick problem

Hello,

I'm having some issues with my controller.
My left stick stop responding for 1 second every 2-3 minutes.
It's really annoying.

I read that v1.11 fix this issue but when i try to update the firmware, the update button doesn't work.
the link is greyed out.

I try to hold the up-pad and x button 2 minutes while connecting to my laptop but nothing happen, still greyed out.

I try to update to 1.03, it works fine but the left stick problem didn't go away.

Does someone know a solution ?

Thanks in advance.