Razer Ripsaw Freezing in OBS

Discussion in 'Razer Support' started by Geozaki, May 17, 2020.

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  1. Geozaki

    Geozaki New Member

    Hey, I have been having issues with my Razer Ripsaw HDMI for some time. While streaming the gameplay would freeze and I would have to deactivate and then reactivate the source on OBS to sort it out. It happened quite infrequently and was easy enough to sort out as long as I noticed that it had happened.

    But recently, it has become much worse. Now when it freezes I have to unplug the ripsaw from my laptop, deactivate the source plug the ripsaw back in to my laptop, wait for it to display the game on the TV, and reactivate the source. It happens very frequently and often when I unplug the ripsaw to fix the issue, everything else plugged into OBS via USB crashes and needs unplugging and plugging back in again too. There are also other issues that pop up, largely juddering, the juddering occurs most frequently on the Ripsaw game play but sometimes spreads to face cam and other sources as well.

    Here are my specs in case they're needed.

    Ripsaw Serial Number: (*Omitted for security reasons)

    Laptop Specs:
    Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60 GHz
    Installed RAM: 8.00 GB (7.88 GB usable)
    System Type: 64-bit operating system, x64-based processor
     
  2. Geozaki

    Geozaki New Member

    Here are my OBS logs too, when I tried to add them to my other post I got a message saying I didn't have permission:

    11:47:35.312: CoInitializeEx succeeded: 0x00000001
    11:47:35.312: CPU Name: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
    11:47:35.312: CPU Speed: 2592MHz
    11:47:35.313: Physical Cores: 4, Logical Cores: 8
    11:47:35.313: Physical Memory: 8068MB Total, 3392MB Free
    11:47:35.313: Windows Version: 10.0 Build 18363 (release: 1909; revision: 836; 64-bit)
    11:47:35.313: Running as administrator: false
    11:47:35.313: Aero is Enabled (Aero is always on for windows 8 and above)
    11:47:35.314: Windows 10 Gaming Features:
    11:47:35.314: Game DVR: On
    11:47:35.320: Sec. Software Status:
    11:47:35.326: Windows Defender Antivirus: enabled (AV)
    11:47:35.327: Windows Firewall: enabled (FW)
    11:47:35.330: Current Date/Time: 2020-05-17, 11:47:35
    11:47:35.330: Browser Hardware Acceleration: true
    11:47:35.330: Portable mode: false
    11:47:36.977: OBS 25.0.8 (64-bit, windows)
    11:47:36.977: ---------------------------------
    11:47:36.979: ---------------------------------
    11:47:36.979: audio settings reset:
    11:47:36.979: samples per sec: 44100
    11:47:36.979: speakers: 2
    11:47:36.982: ---------------------------------
    11:47:36.982: Initializing D3D11...
    11:47:36.982: Available Video Adapters:
    11:47:37.002: Adapter 0: NVIDIA GeForce GTX 1060
    11:47:37.002: Dedicated VRAM: 3132096512
    11:47:37.002: Shared VRAM: 4230017024
    11:47:37.002: PCI ID: 10de:1c20
    11:47:37.003: Driver Version: 26.21.14.4187
    11:47:37.003: output 0: pos={0, 0}, size={1920, 1080}, attached=true, refresh=60, name=
    11:47:37.003: Adapter 1: Intel(R) HD Graphics 530
    11:47:37.003: Dedicated VRAM: 134217728
    11:47:37.003: Shared VRAM: 4230017024
    11:47:37.003: PCI ID: 8086:191b
    11:47:37.004: Driver Version: 24.20.100.6286
    11:47:37.022: Loading up D3D11 on adapter NVIDIA GeForce GTX 1060 (0)
    11:47:37.809: D3D11 loaded successfully, feature level used: b000
    11:47:37.809: DXGI increase maximum frame latency success
    11:47:37.809: D3D11 GPU priority setup failed (not admin?)
    11:47:38.471: ---------------------------------
    11:47:38.471: video settings reset:
    11:47:38.471: base resolution: 1920x1080
    11:47:38.471: output resolution: 1920x1080
    11:47:38.471: downscale filter: Bicubic
    11:47:38.471: fps: 60/1
    11:47:38.471: format: NV12
    11:47:38.471: YUV mode: 601/Partial
    11:47:38.472: NV12 texture support enabled
    11:47:38.474: Audio monitoring device:
    11:47:38.474: name: Default
    11:47:38.474: id: default
    11:47:38.475: ---------------------------------
    11:47:38.489: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
    11:47:38.494: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
    11:47:38.551: [AMF] Unable to load 'amfrt64.dll', error code 126.
    11:47:38.555: [AMF] AMF Test failed due to one or more errors.
    11:47:38.555: Failed to initialize module 'enc-amf.dll'
    11:47:38.789: [obs-browser]: Version 2.8.6
    11:47:38.855: NVENC supported
    11:47:39.738: Couldn't find VLC installation, VLC video source disabled
    11:47:39.784: A DeckLink iterator could not be created. The DeckLink drivers may not be installed
    11:47:39.786: No blackmagic support
    11:47:39.819: ---------------------------------
    11:47:39.819: Loaded Modules:
    11:47:39.819: win-wasapi.dll
    11:47:39.819: win-mf.dll
    11:47:39.819: win-dshow.dll
    11:47:39.819: win-decklink.dll
    11:47:39.819: win-capture.dll
    11:47:39.819: vlc-video.dll
    11:47:39.819: text-freetype2.dll
    11:47:39.819: rtmp-services.dll
    11:47:39.819: obs-x264.dll
    11:47:39.819: obs-vst.dll
    11:47:39.819: obs-transitions.dll
    11:47:39.819: obs-text.dll
    11:47:39.819: obs-qsv11.dll
    11:47:39.819: obs-outputs.dll
    11:47:39.819: obs-filters.dll
    11:47:39.819: obs-ffmpeg.dll
    11:47:39.819: obs-browser.dll
    11:47:39.819: image-source.dll
    11:47:39.819: frontend-tools.dll
    11:47:39.819: enc-amf.dll
    11:47:39.819: decklink-ouput-ui.dll
    11:47:39.819: coreaudio-encoder.dll
    11:47:39.819: ---------------------------------
    11:47:39.820: ==== Startup complete ===============================================
    11:47:39.863: All scene data cleared
    11:47:39.863: ------------------------------------------------
    11:47:40.167: WASAPI: Device 'Speakers (Realtek High Definition Audio)' [48000 Hz] initialized
    11:47:40.168: [Loaded global audio device]: 'Desktop Audio'
    11:47:40.169: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{cbd33056-2e4d-48f4-9d8c-d8cac9dc4f52}' not found. Waiting for device
    11:47:40.169: [Loaded global audio device]: 'Mic/Aux'
    11:47:40.174: [WASAPISource::TryInitialize]:[Microphone (3- Razer Ripsaw HD)] Failed to activate client context: 88890004
    11:47:40.174: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{ef24852c-a30c-4c55-ba38-f8eac82ea98a}' not found. Waiting for device
    11:47:40.201: Cam 2: data.GetDevice failed
    11:47:40.201: Cam 2: Video configuration failed
    11:47:40.244: WASAPI: Device 'Speakers (Realtek High Definition Audio)' [48000 Hz] initialized
    11:47:40.246: [WASAPISource::TryInitialize]:[Microphone (Razer Ripsaw HD HDMI )] Failed to activate client context: 88890004
    11:47:40.246: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{1a326204-33d7-4865-b5c5-43f76a883d31}' not found. Waiting for device
    11:47:40.258: Ripsaw: data.GetDevice failed
    11:47:40.258: Ripsaw: Video configuration failed
    11:47:41.687: [WASAPISource::TryInitialize]:[Microphone (2- H4)] Failed to activate client context: 88890004
    11:47:41.687: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{9b19d46f-3caa-43dd-826a-46b010737544}' not found. Waiting for device
    11:47:41.717: ---------------------------------
    11:47:41.717: [DShow Device: 'Epoc Cam'] settings updated:
    11:47:41.717: video device: EpocCam Camera
    11:47:41.717: video path: \\?\root#media#0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{4ee16166-f358-4f10-8889-93107806b7a7}
    11:47:41.717: resolution: 640x480
    11:47:41.717: flip: 0
    11:47:41.717: fps: 30.00 (interval: 333333)
    11:47:41.717: format: NV12
    11:47:41.734: warning: deprecated pixel format used, make sure you did set range correctly
    11:47:41.768: warning: deprecated pixel format used, make sure you did set range correctly
    11:47:41.826: warning: deprecated pixel format used, make sure you did set range correctly
    11:47:41.827: warning: Warning: data is not aligned! This can lead to a speed loss
    11:47:42.245: [Media Source 'STAY SAFE CORONA']: settings:
    11:47:42.245: input: C:/Users/tamag/Desktop/STAY SAFE card.mp4
    11:47:42.245: input_format: (null)
    11:47:42.245: speed: 100
    11:47:42.245: is_looping: no
    11:47:42.245: is_hw_decoding: no
    11:47:42.245: is_clear_on_media_end: no
    11:47:42.245: restart_on_activate: yes
    11:47:42.245: close_when_inactive: no
    11:47:42.248: Switched to scene 'Console Gameplay'
    11:47:42.249: ------------------------------------------------
    11:47:42.249: Loaded scenes:
    11:47:42.249: - scene 'Console Gameplay':
    11:47:42.249: - source: 'Ripsaw' (dshow_input)
    11:47:42.249: - source: 'Epoc Cam' (dshow_input)
    11:47:42.249: - source: 'Cam 2' (dshow_input)
    11:47:42.249: - source: 'Realm Link' (browser_source)
    11:47:42.249: - source: 'Alerts' (browser_source)
    11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
    11:47:42.249: - source: 'Ripsaw Audio' (wasapi_input_capture)
    11:47:42.249: - source: 'Ripsaw Mic' (wasapi_input_capture)
    11:47:42.249: - source: 'Countdown' (browser_source)
    11:47:42.249: - source: 'Discord' (window_capture)
    11:47:42.249: - scene 'PC Gameplay':
    11:47:42.249: - source: 'Game' (game_capture)
    11:47:42.249: - source: 'Epoc Cam' (dshow_input)
    11:47:42.249: - source: 'Alerts' (browser_source)
    11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
    11:47:42.249: - source: 'Cam 2' (dshow_input)
    11:47:42.249: - source: 'Realm Link' (browser_source)
    11:47:42.249: - scene 'Vinyl':
    11:47:42.249: - source: 'Ripsaw' (dshow_input)
    11:47:42.249: - source: 'Epoc Cam' (dshow_input)
    11:47:42.249: - source: 'Realm Link' (browser_source)
    11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
    11:47:42.249: - source: 'Ripsaw Audio' (wasapi_input_capture)
    11:47:42.249: - source: 'Alerts' (browser_source)
    11:47:42.249: - source: 'Cam 2' (dshow_input)
    11:47:42.249: - source: 'Cup' (browser_source)
    11:47:42.249: - scene 'Starting Soon':
    11:47:42.249: - source: 'Spy' (image_source)
    11:47:42.249: - source: 'Countdown' (browser_source)
    11:47:42.249: - source: 'SS' (image_source)
    11:47:42.249: - source: 'Alerts' (browser_source)
    11:47:42.249: - source: 'Itunes' (wasapi_output_capture)
    11:47:42.249: - scene 'BRB':
    11:47:42.249: - source: 'white' (image_source)
    11:47:42.249: - source: 'BRB Spyro Text.jpg' (image_source)
    11:47:42.249: - source: 'BRB?' (image_source)
    11:47:42.249: - source: 'Alerts' (browser_source)
    11:47:42.249: - source: 'Itunes' (wasapi_output_capture)
    11:47:42.249: - scene 'Stay Safe':
    11:47:42.249: - source: 'STAY SAFE CORONA' (ffmpeg_source)
    11:47:42.249: - scene 'VideoChat':
    11:47:42.249: - source: 'Alerts' (browser_source)
    11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
    11:47:42.249: - source: 'Discord' (window_capture)
    11:47:42.249: - source: 'Cam 2' (dshow_input)
    11:47:42.249: - scene 'Full Webcam':
    11:47:42.249: ------------------------------------------------
    11:47:44.513: OAuth::GetToken: Failed to get token from remote:
    11:47:47.207: User switched to scene 'Full Webcam'
    11:47:49.902: User switched to scene 'Console Gameplay'
    12:07:50.628: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds (source: Desktop Audio)
    12:07:50.628:

    I did look but couldn't find any solutions in other threads that worked, sorry if I missed one and this is a duplicate.

    Thanks for your time.
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Sorry to hear about your Razer Ripsaw's concern. When did the issue start? Have you recently performed a Windows and Razer Synapse update? Have you tried setting the capture card at 60Hz too?
     
  4. deetorz

    deetorz New Member

    I tried to make my own post about this but it won't let me.

    Access Denied
    You don't have permission to access "http://insider.razer.com/index.php?" on this server.
    Reference #18.859d193d.1590475875.7d214bb

    I am having the same problem. Is there any fix? I tried to use slobs and obs
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for sharing your concern here. Please send me a PM too. I'll wait for your follow-up.
     
  6. Geozaki

    Geozaki New Member

    Windows and Synapse seem to be completely up to date. I have problems from time to time booting Synapse and have had to reinstall it. It now will boot but only if I boot it Via Razer Central if I try to boot it from its own app icon my computer thinks it's open but the window won't appear and I can't access it at all.

    I know that this is probably really obvious, but I don't actually know how to change the Ripsaw to 60Hz

    It used to happen once every few streams but it's been really bad for the past 4-5 Months

    Thanks for the help and sorry my reply took so long, some major stuff came up IRL and took most of my time.
     
    Last edited: Jun 7, 2020
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for the update. Please follow the steps here and see if it helps. Else, send me a PM. I'll wait for your follow-up. I'll be locking this thread now.
     
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