Razer Ripsaw Freezing in OBS | Razer Insider

Razer Ripsaw Freezing in OBS


Hey, I have been having issues with my Razer Ripsaw HDMI for some time. While streaming the gameplay would freeze and I would have to deactivate and then reactivate the source on OBS to sort it out. It happened quite infrequently and was easy enough to sort out as long as I noticed that it had happened.

But recently, it has become much worse. Now when it freezes I have to unplug the ripsaw from my laptop, deactivate the source plug the ripsaw back in to my laptop, wait for it to display the game on the TV, and reactivate the source. It happens very frequently and often when I unplug the ripsaw to fix the issue, everything else plugged into OBS via USB crashes and needs unplugging and plugging back in again too. There are also other issues that pop up, largely juddering, the juddering occurs most frequently on the Ripsaw game play but sometimes spreads to face cam and other sources as well.

Here are my specs in case they're needed.

Ripsaw Serial Number: (*Omitted for security reasons)

Laptop Specs:
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60 GHz
Installed RAM: 8.00 GB (7.88 GB usable)
System Type: 64-bit operating system, x64-based processor

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6 Replies

Here are my OBS logs too, when I tried to add them to my other post I got a message saying I didn't have permission:


11:47:35.312: CoInitializeEx succeeded: 0x00000001
11:47:35.312: CPU Name: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
11:47:35.312: CPU Speed: 2592MHz
11:47:35.313: Physical Cores: 4, Logical Cores: 8
11:47:35.313: Physical Memory: 8068MB Total, 3392MB Free
11:47:35.313: Windows Version: 10.0 Build 18363 (release: 1909; revision: 836; 64-bit)
11:47:35.313: Running as administrator: false
11:47:35.313: Aero is Enabled (Aero is always on for windows 8 and above)
11:47:35.314: Windows 10 Gaming Features:
11:47:35.314: Game DVR: On
11:47:35.320: Sec. Software Status:
11:47:35.326: Windows Defender Antivirus: enabled (AV)
11:47:35.327: Windows Firewall: enabled (FW)
11:47:35.330: Current Date/Time: 2020-05-17, 11:47:35
11:47:35.330: Browser Hardware Acceleration: true
11:47:35.330: Portable mode: false
11:47:36.977: OBS 25.0.8 (64-bit, windows)
11:47:36.977: ---------------------------------
11:47:36.979: ---------------------------------
11:47:36.979: audio settings reset:
11:47:36.979: samples per sec: 44100
11:47:36.979: speakers: 2
11:47:36.982: ---------------------------------
11:47:36.982: Initializing D3D11...
11:47:36.982: Available Video Adapters:
11:47:37.002: Adapter 0: NVIDIA GeForce GTX 1060
11:47:37.002: Dedicated VRAM: 3132096512
11:47:37.002: Shared VRAM: 4230017024
11:47:37.002: PCI ID: 10de:1c20
11:47:37.003: Driver Version: 26.21.14.4187
11:47:37.003: output 0: pos={0, 0}, size={1920, 1080}, attached=true, refresh=60, name=
11:47:37.003: Adapter 1: Intel(R) HD Graphics 530
11:47:37.003: Dedicated VRAM: 134217728
11:47:37.003: Shared VRAM: 4230017024
11:47:37.003: PCI ID: 8086:191b
11:47:37.004: Driver Version: 24.20.100.6286
11:47:37.022: Loading up D3D11 on adapter NVIDIA GeForce GTX 1060 (0)
11:47:37.809: D3D11 loaded successfully, feature level used: b000
11:47:37.809: DXGI increase maximum frame latency success
11:47:37.809: D3D11 GPU priority setup failed (not admin?)
11:47:38.471: ---------------------------------
11:47:38.471: video settings reset:
11:47:38.471: base resolution: 1920x1080
11:47:38.471: output resolution: 1920x1080
11:47:38.471: downscale filter: Bicubic
11:47:38.471: fps: 60/1
11:47:38.471: format: NV12
11:47:38.471: YUV mode: 601/Partial
11:47:38.472: NV12 texture support enabled
11:47:38.474: Audio monitoring device:
11:47:38.474: name: Default
11:47:38.474: id: default
11:47:38.475: ---------------------------------
11:47:38.489: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded
11:47:38.494: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll'
11:47:38.551: [amf] Unable to load 'amfrt64.dll', error code 126.
11:47:38.555: [amf] AMF Test failed due to one or more errors.
11:47:38.555: Failed to initialize module 'enc-amf.dll'
11:47:38.789: [obs-browser]: Version 2.8.6
11:47:38.855: NVENC supported
11:47:39.738: Couldn't find VLC installation, VLC video source disabled
11:47:39.784: A DeckLink iterator could not be created. The DeckLink drivers may not be installed
11:47:39.786: No blackmagic support
11:47:39.819: ---------------------------------
11:47:39.819: Loaded Modules:
11:47:39.819: win-wasapi.dll
11:47:39.819: win-mf.dll
11:47:39.819: win-dshow.dll
11:47:39.819: win-decklink.dll
11:47:39.819: win-capture.dll
11:47:39.819: vlc-video.dll
11:47:39.819: text-freetype2.dll
11:47:39.819: rtmp-services.dll
11:47:39.819: obs-x264.dll
11:47:39.819: obs-vst.dll
11:47:39.819: obs-transitions.dll
11:47:39.819: obs-text.dll
11:47:39.819: obs-qsv11.dll
11:47:39.819: obs-outputs.dll
11:47:39.819: obs-filters.dll
11:47:39.819: obs-ffmpeg.dll
11:47:39.819: obs-browser.dll
11:47:39.819: image-source.dll
11:47:39.819: frontend-tools.dll
11:47:39.819: enc-amf.dll
11:47:39.819: decklink-ouput-ui.dll
11:47:39.819: coreaudio-encoder.dll
11:47:39.819: ---------------------------------
11:47:39.820: ==== Startup complete ===============================================
11:47:39.863: All scene data cleared
11:47:39.863: ------------------------------------------------
11:47:40.167: WASAPI: Device 'Speakers (Realtek High Definition Audio)' [48000 Hz] initialized
11:47:40.168: [Loaded global audio device]: 'Desktop Audio'
11:47:40.169: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{cbd33056-2e4d-48f4-9d8c-d8cac9dc4f52}' not found. Waiting for device
11:47:40.169: [Loaded global audio device]: 'Mic/Aux'
11:47:40.174: [WASAPISource::TryInitialize]:[Microphone (3- Razer Ripsaw HD)] Failed to activate client context: 88890004
11:47:40.174: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{ef24852c-a30c-4c55-ba38-f8eac82ea98a}' not found. Waiting for device
11:47:40.201: Cam 2: data.GetDevice failed
11:47:40.201: Cam 2: Video configuration failed
11:47:40.244: WASAPI: Device 'Speakers (Realtek High Definition Audio)' [48000 Hz] initialized
11:47:40.246: [WASAPISource::TryInitialize]:[Microphone (Razer Ripsaw HD HDMI )] Failed to activate client context: 88890004
11:47:40.246: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{1a326204-33d7-4865-b5c5-43f76a883d31}' not found. Waiting for device
11:47:40.258: Ripsaw: data.GetDevice failed
11:47:40.258: Ripsaw: Video configuration failed
11:47:41.687: [WASAPISource::TryInitialize]:[Microphone (2- H4)] Failed to activate client context: 88890004
11:47:41.687: [WASAPISource::WASAPISource] Device '{0.0.1.00000000}.{9b19d46f-3caa-43dd-826a-46b010737544}' not found. Waiting for device
11:47:41.717: ---------------------------------
11:47:41.717: [DShow Device: 'Epoc Cam'] settings updated:
11:47:41.717: video device: EpocCam Camera
11:47:41.717: video path: \\\\?\\root#media#0001#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\\{4ee16166-f358-4f10-8889-93107806b7a7}
11:47:41.717: resolution: 640x480
11:47:41.717: flip: 0
11:47:41.717: fps: 30.00 (interval: 333333)
11:47:41.717: format: NV12
11:47:41.734: warning: deprecated pixel format used, make sure you did set range correctly
11:47:41.768: warning: deprecated pixel format used, make sure you did set range correctly
11:47:41.826: warning: deprecated pixel format used, make sure you did set range correctly
11:47:41.827: warning: Warning: data is not aligned! This can lead to a speed loss
11:47:42.245: [Media Source 'STAY SAFE CORONA']: settings:
11:47:42.245: input: C:/Users/tamag/Desktop/STAY SAFE card.mp4
11:47:42.245: input_format: (null)
11:47:42.245: speed: 100
11:47:42.245: is_looping: no
11:47:42.245: is_hw_decoding: no
11:47:42.245: is_clear_on_media_end: no
11:47:42.245: restart_on_activate: yes
11:47:42.245: close_when_inactive: no
11:47:42.248: Switched to scene 'Console Gameplay'
11:47:42.249: ------------------------------------------------
11:47:42.249: Loaded scenes:
11:47:42.249: - scene 'Console Gameplay':
11:47:42.249: - source: 'Ripsaw' (dshow_input)
11:47:42.249: - source: 'Epoc Cam' (dshow_input)
11:47:42.249: - source: 'Cam 2' (dshow_input)
11:47:42.249: - source: 'Realm Link' (browser_source)
11:47:42.249: - source: 'Alerts' (browser_source)
11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
11:47:42.249: - source: 'Ripsaw Audio' (wasapi_input_capture)
11:47:42.249: - source: 'Ripsaw Mic' (wasapi_input_capture)
11:47:42.249: - source: 'Countdown' (browser_source)
11:47:42.249: - source: 'Discord' (window_capture)
11:47:42.249: - scene 'PC Gameplay':
11:47:42.249: - source: 'Game' (game_capture)
11:47:42.249: - source: 'Epoc Cam' (dshow_input)
11:47:42.249: - source: 'Alerts' (browser_source)
11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
11:47:42.249: - source: 'Cam 2' (dshow_input)
11:47:42.249: - source: 'Realm Link' (browser_source)
11:47:42.249: - scene 'Vinyl':
11:47:42.249: - source: 'Ripsaw' (dshow_input)
11:47:42.249: - source: 'Epoc Cam' (dshow_input)
11:47:42.249: - source: 'Realm Link' (browser_source)
11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
11:47:42.249: - source: 'Ripsaw Audio' (wasapi_input_capture)
11:47:42.249: - source: 'Alerts' (browser_source)
11:47:42.249: - source: 'Cam 2' (dshow_input)
11:47:42.249: - source: 'Cup' (browser_source)
11:47:42.249: - scene 'Starting Soon':
11:47:42.249: - source: 'Spy' (image_source)
11:47:42.249: - source: 'Countdown' (browser_source)
11:47:42.249: - source: 'SS' (image_source)
11:47:42.249: - source: 'Alerts' (browser_source)
11:47:42.249: - source: 'Itunes' (wasapi_output_capture)
11:47:42.249: - scene 'BRB':
11:47:42.249: - source: 'white' (image_source)
11:47:42.249: - source: 'BRB Spyro Text.jpg' (image_source)
11:47:42.249: - source: 'BRB?' (image_source)
11:47:42.249: - source: 'Alerts' (browser_source)
11:47:42.249: - source: 'Itunes' (wasapi_output_capture)
11:47:42.249: - scene 'Stay Safe':
11:47:42.249: - source: 'STAY SAFE CORONA' (ffmpeg_source)
11:47:42.249: - scene 'VideoChat':
11:47:42.249: - source: 'Alerts' (browser_source)
11:47:42.249: - source: 'Zoom' (wasapi_input_capture)
11:47:42.249: - source: 'Discord' (window_capture)
11:47:42.249: - source: 'Cam 2' (dshow_input)
11:47:42.249: - scene 'Full Webcam':
11:47:42.249: ------------------------------------------------
11:47:44.513: OAuth::GetToken: Failed to get token from remote:
11:47:47.207: User switched to scene 'Full Webcam'
11:47:49.902: User switched to scene 'Console Gameplay'
12:07:50.628: adding 23 milliseconds of audio buffering, total audio buffering is now 23 milliseconds (source: Desktop Audio)
12:07:50.628:



I did look but couldn't find any solutions in other threads that worked, sorry if I missed one and this is a duplicate.

Thanks for your time.
Userlevel 7
Hey there! Sorry to hear about your Razer Ripsaw's concern. When did the issue start? Have you recently performed a Windows and Razer Synapse update? Have you tried setting the capture card at 60Hz too?
Razer.SpeedCr0ss
Hey there! Sorry to hear about your Razer Ripsaw's concern. When did the issue start? Have you recently performed a Windows and Razer Synapse update? Have you tried setting the capture card at 60Hz too?


I tried to make my own post about this but it won't let me.

Access Denied
You don't have permission to access "http://insider.razer.com/index.php?" on this server.
Reference #18.859d193d.1590475875.7d214bb

I am having the same problem. Is there any fix? I tried to use slobs and obs
Userlevel 7
deetorz
I tried to make my own post about this but it won't let me.

Access Denied
You don't have permission to access "http://insider.razer.com/index.php?" on this server.
Reference #18.859d193d.1590475875.7d214bb

I am having the same problem. Is there any fix? I tried to use slobs and obs


Hi there! Thanks for sharing your concern here. Please send me a PM too. I'll wait for your follow-up.
Razer.SpeedCr0ss
Hey there! Sorry to hear about your Razer Ripsaw's concern. When did the issue start? Have you recently performed a Windows and Razer Synapse update? Have you tried setting the capture card at 60Hz too?


Windows and Synapse seem to be completely up to date. I have problems from time to time booting Synapse and have had to reinstall it. It now will boot but only if I boot it Via Razer Central if I try to boot it from its own app icon my computer thinks it's open but the window won't appear and I can't access it at all.

I know that this is probably really obvious, but I don't actually know how to change the Ripsaw to 60Hz

It used to happen once every few streams but it's been really bad for the past 4-5 Months

Thanks for the help and sorry my reply took so long, some major stuff came up IRL and took most of my time.
Userlevel 7
Geozaki
Windows and Synapse seem to be completely up to date. I have problems from time to time booting Synapse and have had to reinstall it. It now will boot but only if I boot it Via Razer Central if I try to boot it from its own app icon my computer thinks it's open but the window won't appear and I can't access it at all.

I know that this is probably really obvious, but I don't actually know how to change the Ripsaw to 60Hz

It used to happen once every few streams but it's been really bad for the past 4-5 Months

Thanks for the help and sorry my reply took so long, some major stuff came up IRL and took most of my time.


Hey there! Thanks for the update. Please follow the steps here and see if it helps. Else, send me a PM. I'll wait for your follow-up. I'll be locking this thread now.