Razer Ripsaw HD issues.

Discussion in 'Razer Support' started by cCarbot, Aug 27, 2019.

  1. cCarbot

    cCarbot New Member

    I recently received my razer ripsaw hd that I had bought off of amazon new and opened it up. I looked through the setup and soon had it connected to my Nintendo Switch. I connected all the cords up and thought I was ready to go. However, when I opened up streamlabs obs and after I got the source setup, nothing would show up. Just a blank black screen. I've searched up all the fixes you can imagine for this but no luck. My computer has a gtx 1070, and an i5-7500. I have tried starting SLOBS as admin, resetting my device, reinstalling razer synaps, and ive tried on OBS studio, and that didn't work. I have no idea why it isn't working and some help soon would be much appreciated.
     
  2. cCarbot

    cCarbot New Member

    Anyone know anything? I tried a few more fixes yesterday after posting this and still nothing. I'm starting to debate if I should return it and get a different capture card.
     
  3. OrdoVaelin

    OrdoVaelin New Member

    Might be your Motherboards USB hub. I had an issue where mine wouldn't capture sound. As it turned out my MB has a notoriously wonky USB hub that doesn't play well with capture cards. fixed it with a PCIe USB extender.
     
  4. cCarbot

    cCarbot New Member

    @OrdoVaelin My USB connections have been having some small issues, ill try it. Do you recommend a specific USB extender?
     
  5. OrdoVaelin

    OrdoVaelin New Member

    Not in particular, all I did was go to Newegg and sort the choices by "most reviews" then just picked one with enough good reviews and a decent price.
    Think I got a Roswell for 20 USD
     
  6. cCarbot

    cCarbot New Member

    @OrdoVaelin Thank you for the help, ill try that out and let you know if it works!
     
  7. cCarbot

    cCarbot New Member

    hey @OrdoVaelin just bought a usb extender and installed it into my computer. Im still having the same issue. Just one question, before you got this did you still get the No Signal screen or was it just black. Nothing shows up at all for me so just curious.
     
  8. OrdoVaelin

    OrdoVaelin New Member

    I didn't have any video issues with mine. Mine was that SLOBS wouldn't receive the sound from the Ripsaw(which was fixed via the USB extender). I figured that if my issue was fixed that way, perhaps bad USB hubs/ports could cause the problems you're experiencing.
    By chance, is the ripsaw sending sound to SLOBS or can you hear anything when you plug an AUX cord directly into it?
     
  9. cCarbot

    cCarbot New Member

    @OrdoVaelin Its not issues with audio that im having, I am unable to get any video output on SLOBS with mine, I don't even get the no signal sign. Sorry for the misunderstanding.
     
  10. OrdoVaelin

    OrdoVaelin New Member

    It's all good, my thought was that if SLOBS isn't recieving audio, or if the Ripsaw isn't getting audio at all, then it might be a bad cable or bad capture card
     
  11. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for initiating a post in regards to your Razer Ripsaw concern. Please send me a PM, let's continue from there.
     
  12. Prophet6000

    Prophet6000 New Member

    I'm having audio issue where it is like static or popping with the ripsaw HD.
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >