Razer Ripsaw HD Resolution | Razer Insider

Razer Ripsaw HD Resolution

HckXer
Hi guys,
i need your help!

I have the Razer Ripsaw HD and yesterday i could select the 4k Resolution for my Ripsaw and now i can only select the maximum of 1080P (1920x1080).

What i do wrong...

That's my options now... but not higher... why...
This topic has been closed for comments

8 Replies

R
Userlevel 6
Hi there! Can you share a short video of your setup?
HckXer
Here is it.
Google Drive:
https://drive.google.com/open?id=1_PYaER6np1O4inLYcQq1TAvJ61XnKlUz

I wrote with the support and i have to wait now, they give it to the technical supporter, so ...
R
Userlevel 6
Thanks for the video. You mentioned that you have contacted support. Please send over the case number to me through PM. Let's continue there.
M
Could you solve this by any chance?

I have similar issues. I tried either way: Passthrough and a HDMI-Splitter (my prefered setup) with no real success.
When I was able to capture the screen output, I had to manually force the resolution to FullHD and replug the Ripsaw several times before it worked.

When it didn't work it was claiming that "my resolution would be 2160x1440p30 (which is my screen resolution) and I shall ensure my stream output is the same".

The above confuses me, because the specifications clearly say that you can play at up to 4k while this magical device downscales to 1080p. This is not the case in my test setups. I can't even force it to do so, because it detects automatically and has no further options... =/

I buried like 3hours in my tests..
HckXer
Hi,
they sent me a new one, but this one is the same like the old one.

So i connect my monitor and the ripsaw hd to the pc and then i Chose to duplicate. (Desktop is primary)
So i have my Resolution and (16:9) and the Stream have the same, cause it's 16:9.

i had a other monitor with a Resolution of 3440y1440 and this was my Problem, cause it's 21:10 and not 16:9, so i my stream Pictures was a Little bit shitty, so you have to look that your Image Ratio is up to 16:9. I solve it with the duplication Funktion. (Windows Button + P).

So i have now a new monitor (2160x1440p165) and that works fine, and i have my 165hz. :)

So i think i could helped you. :)

If you have any Question, so feel free to ask. 😉
R
Userlevel 6
MrGeneration
Could you solve this by any chance?

I have similar issues. I tried either way: Passthrough and a HDMI-Splitter (my prefered setup) with no real success.
When I was able to capture the screen output, I had to manually force the resolution to FullHD and replug the Ripsaw several times before it worked.

When it didn't work it was claiming that "my resolution would be 2160x1440p30 (which is my screen resolution) and I shall ensure my stream output is the same".

The above confuses me, because the specifications clearly say that you can play at up to 4k while this magical device downscales to 1080p. This is not the case in my test setups. I can't even force it to do so, because it detects automatically and has no further options... =/

I buried like 3hours in my tests..

Hi there! Just to clarify, by "the specifications clearly say that you can play at up to 4k while this magical device downscales to 1080p", did you mean the streaming video or the video through the passthrough?
M
Razer.RedPanda
Hi there! Just to clarify, by "the specifications clearly say that you can play at up to 4k while this magical device downscales to 1080p", did you mean the streaming video or the video through the passthrough?

Hey,

from how I understand (or hope 😜) this grabber to do is, while I play my game at 4k, this grabber will downscale the grabbed content and push it out at FullHD. At least this makes me think that:

"The 4K passthrough lets you record your stream without compromising on gaming or streaming quality. While you’re gaming in 4K, you’ll be recording at 1080p so your audience can enjoy a high quality stream."

If I misunderstand that, that's fine, then I simply have to know, because right now I expect features that this device doesn't seem to provide.

Edit: Not sure if I got that clear: I mean playing on 4k while streaming 1080p.
R
Userlevel 6
MrGeneration
Hey,

from how I understand (or hope 😜) this grabber to do is, while I play my game at 4k, this grabber will downscale the grabbed content and push it out at FullHD. At least this makes me think that:

"The 4K passthrough lets you record your stream without compromising on gaming or streaming quality. While you’re gaming in 4K, you’ll be recording at 1080p so your audience can enjoy a high quality stream."

If I misunderstand that, that's fine, then I simply have to know, because right now I expect features that this device doesn't seem to provide.

Edit: Not sure if I got that clear: I mean playing on 4k while streaming 1080p.

Thanks for the reply. Please PM me the serial number of your Ripsaw HD, the make and model of your monitor and a photo or illustration of your setup. I'll assist you from there.
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