Razer Ripsaw HD | Razer Insider

Razer Ripsaw HD

  • 6 December 2019
  • 6 replies
  • 32 views
F
guys i have problem with my new Razer Ripsaw HD capture card....
when i plugged her in USB 3.0 port i got message "
...the last USB device you connected to this computer has malfunctioned and windows doesn't recognize it"

I have tried repeatedly to fix this issue and I cannot find the correct answer. I have searched the web, YouTube, threads and nothing has fixed my issue. I have a USB port with the error "windows has stopped this device because it has reported problems (code 43) A request for the USB device descriptor fail, or port reset failed. There is a yellow exclamation point beside the USB in device manger. I have uninstalled, re-installed it, check all USB controllers to make sure they are all OK, and updated all the drivers and I still cannot get this port to work.

Please help!

Thanks,
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6 Replies

Z
Did you manage to solve this? Razer technical support is not helping
F
...sadly not...i was try everything! no words from Razer either...i don't know what to do...
im gonna return the card to the mall where i was bought her and see if i can get new one!
but if u have a problem too, so the problem isn't with card or? and i can find the drivers for Razer Ripsaw HD anywhere, Synapse 3 doesn't work for me...
STATUS UPDATE -- when i put the card in USB 3.0 without hdmi cables she's wooorking like a charm, but there is no signal ofc....when i put the hdmi cables i don't get signal either, but when i restart PC i got that message "the last USB device you connected to this computer has malfunctioned and windows doesn't recognize it"
so the problem is with RAZER and drivers!
Z
I tried to contact support and they keep replying with crap stuff. Dear Razer, JUST ADMIT SOMETHING IS WRONG WITH THE DEVICE DAMMIT AND STOP IGNORING ME!
M
did you try a powered usb 3 hub? it sounds like not enough power issue or incorrect port(usb1/2) plugged into, when you get those sort of issues, the device manager just tells you there's a issue initializing, not where it is or what and given unplugging the hdmi cable (also draws power) and it works... its worth checking (same reason most/all fast charging phones need a socket input and charge slower connected to pc)
Razer.Speedcr0ss
Userlevel 7
facel3ss__
guys i have problem with my new Razer Ripsaw HD capture card....
when i plugged her in USB 3.0 port i got message "
...the last USB device you connected to this computer has malfunctioned and windows doesn't recognize it"

I have tried repeatedly to fix this issue and I cannot find the correct answer. I have searched the web, YouTube, threads and nothing has fixed my issue. I have a USB port with the error "windows has stopped this device because it has reported problems (code 43) A request for the USB device descriptor fail, or port reset failed. There is a yellow exclamation point beside the USB in device manger. I have uninstalled, re-installed it, check all USB controllers to make sure they are all OK, and updated all the drivers and I still cannot get this port to work.

Please help!

Thanks,




Hi there! Sorry to hear about your Razer Ripsaw HD concern. Please send me a PM together with your device serial number. I'll pick it up from there.

Hi everyone! Have you contacted the Support Team via phone, chat or email? Please send me a PM together with your device serial number and email address. Let's continue from there.
Razer.Speedcr0ss
Userlevel 7
facel3ss__
guys i have problem with my new Razer Ripsaw HD capture card....
when i plugged her in USB 3.0 port i got message "
...the last USB device you connected to this computer has malfunctioned and windows doesn't recognize it"

I have tried repeatedly to fix this issue and I cannot find the correct answer. I have searched the web, YouTube, threads and nothing has fixed my issue. I have a USB port with the error "windows has stopped this device because it has reported problems (code 43) A request for the USB device descriptor fail, or port reset failed. There is a yellow exclamation point beside the USB in device manger. I have uninstalled, re-installed it, check all USB controllers to make sure they are all OK, and updated all the drivers and I still cannot get this port to work.

Please help!

Thanks,




Hi there! Sorry to hear about your Razer Ripsaw HD concern. Please send me a PM together with your device serial number. I'll pick it up from there.

Hi everyone! Have you contacted the Support Team via phone, chat or email? Please send me a PM together with your device serial number and email address. Let's continue from there.
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