Razer Seiren USB Error

Discussion in 'Broadcaster' started by BTGDelta, Mar 13, 2017.

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  1. Coffeepulsefun056

    Coffeepulsefun056 New Member

    Hey there fellow streamers!
    Lately I had to reinstall my Windows from scratch and now my Razer Seiren doesn't get recognized any more. All I get is "usb error code 43 - failed device descriptor request", Synapse ignores it alltogether.
    I googled a lot and some people were able to fix this by using drivers from the Razer Synapse folder. Sadly, since this is a reinstall, there are no relevant drivers in that folder. Is there another way to get those drivers installed, maybe a standalone version? Is my Seiren b0rked? Do you have a tip for me how to resolve my problem?

    Greetings,
    BTGDelta
     
  2. RaptureHearts

    RaptureHearts Gamer Geek Girl

    Hey @BTGDelta, try to plug your Razer Seiren to a different USB port and restart your computer. Also try testing it on a different computer to be sure that your Razer Seiren does not have any problems.

    If issue still persists, contact our support team through http://rzr.to/help so they can further assist you.

    Since Razer Insider is not a support-related forum, I will be locking this thread now.
     
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