Razer Support - A 2019 Winner

Discussion in 'General Discussion' started by Lafar, Apr 24, 2019.

  1. Lafar

    Lafar Well-Known Member

    Laptop Mag recently published test results for their undercover support tests!

    Super cool to see Razer at 2nd place!
    [​IMG]

    Article
    Razer's report
     
  2. ARMOR_152

    ARMOR_152 Well-Known Member

    Nice! They've worked hard to improve lately and it's showing. Yikes, I have lots of MSI stuff, but thankfully have never needed their support:big_grin_:
     
  3. shmekermeister

    shmekermeister Well-Known Member

    I expect that Razer next year dethrones Apple in this chart! :smile_:
     
  4. Joikansai

    Joikansai Well-Known Member VANGUARD

    This should be posted on Razer Subreddit as well.
    :smile_:
     
  5. Kenserky

    Kenserky Well-Known Member

    This is a just reward imo.

    And I agree with the Msi score, it's really awful.
     
  6. BlackFireDragon

    BlackFireDragon Well-Known Member

    Great to see razer is growning year after year :stuck_out_tongue_winking_eye: I hope we on forum also help to grow ^^
     
  7. Ixith

    Ixith Member

    soooo....special giveaway is in order?
     
  8. RacianVD

    RacianVD Well-Known Member

    This should be a motivation for the 1st spot next year.
     
    robloxlover2, Stanull, H00dy and 3 others like this.
  9. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    Though I know a lot of work has been done, but there is still a lot of work to be done. 2nd place is just the 1st of the losers. :stuck_out_tongue_winking_eye:
     
    8lec_R, Stanull, DRIFT_IT and 5 others like this.
  10. DRIFT_IT

    DRIFT_IT Well-Known Member

    This is rich lmao. Can we have a wider sample size?
     
    Stanull, 0V3R_K1LL, H00dy and 4 others like this.
  11. babideebabidoo

    babideebabidoo Well-Known Member

    "I didn't choose the support life, the support life chose me."
     
  12. Nilremagl

    Nilremagl Well-Known Member

    Maybe #1 for the next one ;)
     
  13. radioCyclamenbook293

    radioCyclamenbook293 Active Member

    To be 100% honest with you, it's a shame that we even have to contact Razer Support. Amount of problems, quality control issues is just overwhelming.

    I'm so disappointed because even if I buy a mouse from your website it still has a lot of flaws, unacceptable for 100 euro product.

    I always wanted Razer laptop, but what I am seeing is steady increase in price and steady increase in problems. Do you remember your 1000$/euro Razer Blade Stealth? Is it so hard to make simple Blade Stealth 13 with base specs liks i5/8/128 for students etc?

    Congratulations on your support score, maybe I will come back to you and try your stuff again.
     
  14. FrozenFireVR

    FrozenFireVR Well-Known Member

    Highest web support :D
     
  15. DestaKhoo

    DestaKhoo Well-Known Member

    Don't bother others... For me I'm very satisfy for the after service, especially warranty claiming.
     
  16. .Surf.

    .Surf. Well-Known Member VANGUARD

    Yes, i have heard many stories about the feedback of the support. But i think this chart kinda says it all. Good job Razer for scoring the 2nd in leaderboad, maybe will even reach the top in the nearest future.
     
  17. BlackFireDragon

    BlackFireDragon Well-Known Member

    From my expiriance it's not bad mayby becose i know what cause a issue in my case if send my device to warranty but everytime it's the same i go to official razer reseller and give my device i get rma and wait 2/3 weeks and get new device. The only downside is wait time. From chat i cant say for every contry but some time support agent write the script :stuck_out_tongue_winking_eye: in general support expiriance is quite long but when ticket go to person with can help like dev team the issue is quickly gone.
     
    PhrostByt and babideebabidoo like this.
  18. Laffyette

    Laffyette New Member

    soooo....special giveaway is in order once we reach #1 ?
     
    PhrostByt and babideebabidoo like this.
  19. Joikansai

    Joikansai Well-Known Member VANGUARD

  20. BlackFireDragon

    BlackFireDragon Well-Known Member

    PhrostByt and babideebabidoo like this.
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