Razer Support - A 2019 Winner

Discussion in 'General Discussion' started by Lafar, Apr 24, 2019.

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  1. Lafar

    Lafar Well-Known Member

    Laptop Mag recently published test results for their undercover support tests!

    Super cool to see Razer at 2nd place!
    [​IMG]

    Article
    Razer's report
     
    Lafar, Apr 24, 2019
    #1 Share
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  2. ARMOR_152

    ARMOR_152 Well-Known Member

    Nice! They've worked hard to improve lately and it's showing. Yikes, I have lots of MSI stuff, but thankfully have never needed their support:big_grin_:
     
    ARMOR_152, Apr 24, 2019
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    energon9, Ferraizha, MOISSANITEPearrush269 and 19 others like this.
  3. shmekermeister

    shmekermeister Well-Known Member

    I expect that Razer next year dethrones Apple in this chart! :smile_:
     
    shmekermeister, Apr 24, 2019
    #3 Share
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  4. Joikansai

    Joikansai Well-Known Member VANGUARD

    This should be posted on Razer Subreddit as well.
    :smile_:
     
    Joikansai, Apr 24, 2019
    #4 Share
    energon9, robloxlover2, buzzsignsSaddleBrown135 and 18 others like this.
  5. Kenserky

    Kenserky Well-Known Member

    This is a just reward imo.

    And I agree with the Msi score, it's really awful.
     
    Kenserky, Apr 24, 2019
    #5 Share
    energon9, robloxlover2, SukiSuki16 and 15 others like this.
  6. BlackFireDragon

    BlackFireDragon Well-Known Member

    Great to see razer is growning year after year :stuck_out_tongue_winking_eye: I hope we on forum also help to grow ^^
     
    BlackFireDragon, Apr 24, 2019
    #6 Share
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  7. Ixith

    Ixith Active Member

    soooo....special giveaway is in order?
     
    Ixith, Apr 24, 2019
    #7 Share
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  8. RacianVD

    RacianVD Well-Known Member

    This should be a motivation for the 1st spot next year.
     
    RacianVD, Apr 24, 2019
    #8 Share
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  9. 0V3R_K1LL

    0V3R_K1LL Well-Known Member VANGUARD

    Though I know a lot of work has been done, but there is still a lot of work to be done. 2nd place is just the 1st of the losers. :stuck_out_tongue_winking_eye:
     
    0V3R_K1LL, Apr 25, 2019
    #9 Share
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  10. DRIFT_IT

    DRIFT_IT Well-Known Member

    This is rich lmao. Can we have a wider sample size?
     
    DRIFT_IT, Apr 25, 2019
    #10 Share
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  11. babideebabidoo

    babideebabidoo Well-Known Member

    "I didn't choose the support life, the support life chose me."
     
    babideebabidoo, Apr 25, 2019
    #11 Share
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  12. Nilremagl

    Nilremagl Well-Known Member

    Maybe #1 for the next one ;)
     
    Nilremagl, Apr 25, 2019
    #12 Share
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  13. radioCyclamenbook293

    radioCyclamenbook293 Active Member

    To be 100% honest with you, it's a shame that we even have to contact Razer Support. Amount of problems, quality control issues is just overwhelming.

    I'm so disappointed because even if I buy a mouse from your website it still has a lot of flaws, unacceptable for 100 euro product.

    I always wanted Razer laptop, but what I am seeing is steady increase in price and steady increase in problems. Do you remember your 1000$/euro Razer Blade Stealth? Is it so hard to make simple Blade Stealth 13 with base specs liks i5/8/128 for students etc?

    Congratulations on your support score, maybe I will come back to you and try your stuff again.
     
    radioCyclamenbook293, Apr 25, 2019
    #13 Share
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  14. FrozenFireVR

    FrozenFireVR Well-Known Member

    Highest web support :D
     
    FrozenFireVR, Apr 25, 2019
    #14 Share
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  15. DestaKhoo

    DestaKhoo Well-Known Member

    Don't bother others... For me I'm very satisfy for the after service, especially warranty claiming.
     
    DestaKhoo, Apr 25, 2019
    #15 Share
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  16. .Surf.

    .Surf. Well-Known Member

    Yes, i have heard many stories about the feedback of the support. But i think this chart kinda says it all. Good job Razer for scoring the 2nd in leaderboad, maybe will even reach the top in the nearest future.
     
    .Surf., Apr 26, 2019
    #16 Share
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  17. BlackFireDragon

    BlackFireDragon Well-Known Member

    From my expiriance it's not bad mayby becose i know what cause a issue in my case if send my device to warranty but everytime it's the same i go to official razer reseller and give my device i get rma and wait 2/3 weeks and get new device. The only downside is wait time. From chat i cant say for every contry but some time support agent write the script :stuck_out_tongue_winking_eye: in general support expiriance is quite long but when ticket go to person with can help like dev team the issue is quickly gone.
     
    BlackFireDragon, Apr 26, 2019
    #17 Share
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  18. Laffyette

    Laffyette New Member

    soooo....special giveaway is in order once we reach #1 ?
     
    Laffyette, Apr 26, 2019
    #18 Share
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  19. Joikansai

    Joikansai Well-Known Member VANGUARD

    Joikansai, Apr 26, 2019
    #19 Share
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  20. BlackFireDragon

    BlackFireDragon Well-Known Member

    BlackFireDragon, Apr 26, 2019
    #20 Share
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