Razer support call-out

I love my new Cynosa Chroma--first backlit keyboard and a great feel.

But I cannot implement some of the Synapse (?) features that the advertising says I should be able to implement. I cannot get Ripple or Reactive to work on top of Static, for instance.

I am willing to entertain the idea that I am at fault....did I mention that it is my first keyboard of this caliber?

But in looking for answers, I posted questions regarding this problem in the Razer forum...in this sub-forum and in several other threads, IIRC...but never got a definitive answer as to how to remedy the problem or even if the keyboard itself was defective. And some of my questions (including one here in Support) appear to have been deleted by the mods.

So I emailed Razer support directly. The response I got back was boilerplate but began with the assurance that my questions would be addressed "momentarily." And, FWIW, I was, given a case number.

It has been better than a week and more like two weeks and no reply has been forthcoming.

I know from reading this forum that I am not the only one experiencing this lack of response. I think it's a shame. I think it's a rip -ff.

I love my Razer keyboard but I would not buy another nor recommend it to anyone else.