Razer Support is Non-Existent

I am not a brand fanboy for any brand in any vertical. I tend to make decisions based on features, cost, interop, and support.

I wanted an MMO mouse so I got the Naga. Liked it so I got a Deathstalker and an Orbwweaver. But my headset was Corsair. Now I have all Razer periphs, even then headset, but I am really feeling like I should gift this to someone and start to support another brand for the very reason that you are calling out: lack of support.

I created a ticket that has yet to be replied to. Found another user who created a ticket before me that has not gotten a reply to their ticket. I made a post where I gave my ticket number, and ALL the details someone in support could want to start looking into an issue (as I am in support). Even ran wmic to give them a list of everything on my system.

Can we get at least a message stating what is happening so we can know what to expect? Saying there are delays is an understatement. Just say, "Hey. We lost an entire center and don't have any replacements trained so it is looking like a month before we will get back to you." Something...

Love the products for the most part, but my mouse randomly freezing makes my system hardly usable. There is a game I want to play that comes out on August 7th. If I have not heard back concerning my issues a few days before then I will turn to Corsair. And I hate yellow.

Hey @astocks! Sorry for the delay. Please send your case number or email address so I can raise it to our Support Team. I'll wait for your follow-up.

Hi @JDdoes! I've replied to your post from another thread.

I will never buy another Razer product for this very reason -- the customer support is just awful, and there is no excuse for that (besides being a lousy run company).

Brutys
I have case#(Omitted for security reasons) and have tried to update this case number with new issues with my ordering of a blade pro and they keep getting canceled. I just want to know my order status and hopefully add my apartment number to the shipping address since it wasn't added with the order. My phone number is within the ticket and think a phone call would be the most efficient way to resolve on Razor's end and my own.

Hey there! I've updated your case number. Our Support Team is currently handling your case.

Hey everyone! Was everything covered? Please send me a PM should you need additional assistance.

Brutys
I was able to get the authorization code. Code is (Omitted for security reasons). Can you relay to get the laptop pending status updated?

I've re-escalated your case number to our Support Team. Allow them to send you a follow-up within the next 24-48 hours via email. Feel free to send me a PM should you have another question or concern.