Razer support is really getting on my nerves | Razer Insider

Razer support is really getting on my nerves

K
I bought a Blackwidow V3 last year, and it's having the key spamming issue.

So I contact support directly, they ask for a bunch stuff, which I provide, including receipt, which I provide.

Now they are telling me I just cannot be helped because apparently Amazon is an unauthorized reseller? And no I didn't get it from a third party in Amazon, it is clearly sold by Amazon.com

I have been fighting with CS for 3 days trying to solve this issue, and it just seems as if they don't want to fulfill the warranty.
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3 Replies

R
Razer support is the worst ever
R
best ditch Razer and go Corsair way better support
Razer.Zionzedd
Userlevel 7
Kingo1105
I bought a Blackwidow V3 last year, and it's having the key spamming issue.

So I contact support directly, they ask for a bunch stuff, which I provide, including receipt, which I provide.

Now they are telling me I just cannot be helped because apparently Amazon is an unauthorized reseller? And no I didn't get it from a third party in Amazon, it is clearly sold by Amazon.com

I have been fighting with CS for 3 days trying to solve this issue, and it just seems as if they don't want to fulfill the warranty.

Can you PM me your case number so I can check this on my end? Looking forward to hearing from you soon.

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