Hey guys! I’m currently a student in Singapore, and has been a huge Razer fan for a long time. I finally saved up enough to afford a Razer Blade using the student discount, but this latest experience was so terrible, I literally got scammed all my money by Razer -- paid the full amount, ended up with nothing. Although I’ve seen all the negativity about Razer Support, I never thought it would happen to me… until it did. I thought it would be good to bring this to light and share with all of you to prevent others from falling into the same scam as me. Has any of you had such bad experiences? Share it below and let everyone else know! Please note that this is not meant to “complain”/ create negativity, I just want to point out the negative parts so people can be aware/ more careful of it, while the higher management of Razer can hopefully fix them! I still LOVE Razer as a company, hence want to help improve it. Sorry for the long read, so here’s a short TL;DR tips (Read bolds if you’re in a rush): Do NOT buy from Razer - TERRIBLE Razer Support Slow/ lack of support. As much as Razer wants to label their products as premium and charging a premium price, they provide nowhere near a premium service. While companies like Apple provides phone support, Razer does NOT. Quote on quote their support staff, “we don't exactly have phone support at this time”. Their support meanwhile takes an average of 1-2 weeks to reply to an email, while chat support simply says they cannot handle it and refers it to email support. My case itself has been dragged for over 2.5 months, only to be told they are unwilling to do anything about it. In today’s digital age where most of us need our laptops for important work, in my case, urgently submit Uni Application before deadline, this is unacceptable. I had to borrow money to buy a cheap 2nd laptop just to submit it on time. Incompetent Staff We all know how bad Razer’s Support is, a simple look at any forums (including this one) shows so many examples of Razer’s terrible support. For electronics, this is rather important, I suggest looking at other companies if you’re looking for actual premium services. While I’ve had 1 or 2 nice support staff (Kudos to John Paulo L and Jarel M), the rest are either 1) plain rude or 2) does not even speak understandable English. One of the support staff I talked to (I shall not name him), said he had no authority to give refunds/ replacements, yet refused to even escalate it to a higher department, merely replying every email with “there is not much that I can assist you further”. Thus do NOT buy from them till they fixes their support. No responsibility. Razer WILL scam all your money. If they deliver a faulty product, they will NOT refund/ replace it for you, like my case. This isn’t even an issue of warranty, If I paid for a product, I expect it to be delivered. I’m not familiar with the law, but if I buy an apple from a store, I don’t care if you send me an orange, a watermelon, a rotten apple, I still did not receive product I paid for, and hence it is essentially fraud. Alternative: Buy from a 3rd Party like Amazon which provides great services, including refunds/ replacements etc. However I still suggest not supporting this company until they fixes their stuff. Do NOT buy a Razer Blade - There’s major battery issues. Major Issues. Although Razer Blade charges a premium price, it is not a premium product. Take a look at the recent forums, there’s so many complaints about battery leakages/ bulges (eg. https://insider.razerzone.com/index.php?threads/bulging-battery-and-planned-obsolescence.30386/, https://insider.razerzone.com/index.php?threads/issue-on-my-brand-new-razer-blade-2017.30654/ ). If you don’t mind your laptop dying within weeks of usage, or even posing an explosive risk, get it at your own risk. I was even told by Razer Support that quote “I have also checked that images that you have provided us and I regret to inform you that it does not show the damages” and that “Bloating batteries is a sign that the safety locks of your battery has successfully activated and there should be minimal risk to it as Li-On technology is designed as such.” In their words, my laptop becoming a balloon is perfectly normal and they are not responsible! Might be Razer’s own take on Curved Screen laptops indeed. Do not trust Razer Support - They will NOT take responsibility. Please do NOT follow everything Razer Support asks you to do. They just delay the operations, and if anything goes wrong due to following their instructions, they will push the responsibility to you, saying you’re the one who did it (quote “ in your volition”) and that they are “bound to the policies”. Even though they admits their own mistakes, saying “In hindsight” or that the battery bulging is indeed an issue, they will NOT take responsibility for it, claiming it is company policy and your own fault. Continued in comments, character limit reached!