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Razer support

Discussion in 'General Discussion' started by DieselLag, Jun 12, 2016.

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  1. DieselLag

    DieselLag Active Member

    Roughly how long does razer support take to get back to you-i only ask as my beloved nabu broke and i really wanna to fix it;(
     
  2. koh1250

    koh1250 Active Member

    For my case, it was within a day.
     
  3. DieselLag

    DieselLag Active Member

    oh, okay iguess i'll just wait and see then thanks though
     
  4. Shyzune

    Shyzune Member

    Yeah was very fast. Guess took a bit longer, because it was sundays.
     
  5. DaanBlankie

    DaanBlankie Active Member

    Count on about a year and then only sometimes they will disappoint you
     
  6. venturePinkLacespot810

    venturePinkLacespot810 Active Member

    I've sent a few support emails to Razer (they were all during the 2016 Blade delay fiasco...) and they all got back to me within 1 day, with the exception of one email that took 2 days.
     
  7. bizFIRECherry044

    bizFIRECherry044 New Member

    Well i have sent in a ticket over 48hrs ago with no response. So good luck
     
  8. Teuffel10

    Teuffel10 New Member

    It's the weekend, they will answer tomorrow. Usually takes around 36hrs during the week.
     
  9. loli556

    loli556 Active Member

    Depends on where you live .
    But till now my support tickets were answered within 20 hours.
    Because i come from europe and i think they write from US time zone they write only when i sleep.
    But really fast and my Nabu exchanges were done within 1 week so really nice.

    But also like it's already mentioned it's weekend so on monday they will write you
     
  10. bizFIRECherry044

    bizFIRECherry044 New Member

    Maybe any of you can help. I also ordered a new Stealth on Friday before 11AM. It says that it would ship same day but I'm sitting here (Sunday at 4:21PM) and haven't heard a word about shipment or anything. The Order Status just says 'Submitted'
     
  11. loli556

    loli556 Active Member

    It's friday mate.
    I know how you feel and i can't wait for my orders too, but when they were on stock they will ship it monday or maybe tuesday.
    so if they will not on these 2 days .. then you should call the support.
    We can't help you with this
     
  12. DieselLag

    DieselLag Active Member

    its okay the just got back to me so 2 days
     
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