Hi Insiders - We'll be consolidating and closing threads on issues relating to support to keep conversations on Insider clean. To note - while we may provide some form of assistance, our social channels are by no means the best place to troubleshoot technical issues relating to your product. If you require expert help - our Support team is the way to go, and they can be reached at www.razersupport.com/contact-us. Submit a ticket that can be safely tracked (in a Case ID) and followed up on, and that we can keep your private details relating to registration, warranty etc., offline. Understandably, sometimes there may be lapses in response times between you and support. If for some reason, you've not received replies from them after a couple of business days, give me or any staff here a shout and we'll walk over to Support and give them a nudge.