razer supported devices keep disconnecting V2 | Razer Insider

razer supported devices keep disconnecting V2

  • 31 August 2021
  • 1 reply
  • 8 views

Hello,
this might be a bit of an odd one, but i have the exact same problem already mentioned in a different threat [1], but this threat is closed without a solution. The only thing that i am experiencing that is not mentioned in this threat is that if the keyboard or the mouse disconnects and a button was pressed in the moment it disconnected this button was held (e.g. as i was writing "exact" the keyboard disconnected on the letter c and so the keyboard wrote 3 rows of c until it reconnected). I have this problem on different computers and when i am using a different non-RAZER keyboard i don't have this Problem. I also reinstalled all drivers and Razer Synapse mutliple times. Since i have this Problem since early June and was Hoping the referred thread was being continued with a solution i hope that there exists a solution and i would be very thankful to know it.

The exact devices i am referring to:
-> Razer Blackwidow X Chroma
-> Razer Mamba TE

[1]: /razer-supported-devices-keep-disconnecting.75630/

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1 Reply

Userlevel 4
That's a bummer. By the way, have you tried cleaning the keyboard with a can of compressed air and check if the issue persists? Try to perform some isolation steps provided by this link. If that doesn't help, do send me the serial number of your device via PM.