Razer Surround

Discussion in 'Razer Support' started by Akashi_Se1juro, Jul 17, 2020.

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  1. Akashi_Se1juro

    Akashi_Se1juro New Member

    Hello. About a year ago, I received an activation code in the mail about the free use of Razer Surround Pro. After reinstalling Windows, Razer Surround writes that the code is invalid
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi there! Thanks for posting your Razer Surround Sound concern here. Please send me screenshots of the following:

    a. The error message while activating the Razer Surround Sound
    b. The source of the Razer Surround Sound code
    c. The email address associated to your Razer ID

    Save the files via Google Drive or to another online drive account then paste the link together with your PM.
     
  3. Akashi_Se1juro

    Akashi_Se1juro New Member

    I don't have an icon in the Razer surround synapse.
    Email address: (*Removed for security reasons)

    (Removed two attached photo that contains sensitive information)
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for the follow-up. I have to remove your email address and the screenshot showing the Surround Sound pro code to avoid potential security/privacy issues. By the way, please click this link so you can send me a PM. Let's continue from there.
     
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