Razer Synapse 2.0 on macOS High Sierra issue

Discussion in 'Razer Synapse' started by RADIUMU92-SSBPLASMA, Feb 6, 2018.

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  1. franctastic

    franctastic Member

    to ignore me? This gentleman @RazerThe_Fiend is not even from the technical service, and he's probably never had a Mac around.
    Razer's supersupport has been ignoring me for months, because they have no solution to the disaster that is Synapse for Mac...

    I repeat that I have already sent 30 mails to Razer's supersupport, sending all the files that request me every time there is a crash, errors, etc.

    this crash is 5 minutes old:


    Last edited: Mar 21, 2018
  2. Razer_TheFiend

    Razer_TheFiend Well-Known Member Staff Member

    That would not be necessary. The primary thing engineering team requires are the logs. They can search previously submitted logs by your RazerID (which I have shared with them).

    Nah, that's fine, I understand how it would be frustrating, and I'm not ignoring anyone. Just that I check Insider only about once a day. I can't always read and reply every message instantly.
    BaccaBoss2 and franctastic like this.
  3. franctastic

    franctastic Member

    From crash logs I could send out almost every day.
    I don't keep crash records anymore because Razer Support hasn't answered my emails for 1 month.
    These are the ones I sent to Razer's support.


    date adjustment
    the first email I uploaded to the forum when the most important problems started was Dec 27, 2017

    ever since, I've been in constant contact with Razer's support.
    I have sent them many e-mails, 30 exactly up to today, with all the system files they requested.
    It's been a month since you've been answering me....


    From time to time I activate synapse, because I need to work with ease, using the buttons on my Razer devices.

    The problem that most often occurs is the infinite repetition of a letter. I think it must be the last key pressed, but as iMac goes crazy, I get confused and can't remember which key combination caused the problem.

    It's never the same letter, but with the letters M, L, it happens a lot.
    It may be that they are letters that are used in many words in Catalan and Spanish
    (I am from Barcelona - BCN, Catalonia, EU)

    Do I make myself clear?

    If I am typing text, I know what the letter is, but if I don't have a text with the problem, I have to press all the keys until I press the correct one. Then my iMac's craziness stops.

    When Synapse is disabled at login, everything works fine, no problem.

    Last edited by a moderator: Oct 17, 2018
  4. I cannot install Razer software on my Mac.
    OS Version: Mac OS X 10.13.3 (17D2104)
    I install, reboot. Then no software shows in system setting.
    Launch Razer app.
    App asks to connect. Wow, much further then before.
    This might work this time.

    Last edited by a moderator: Oct 17, 2018
  5. dotsh

    dotsh New Member

    Just got a brand new BlackWidow X
    OSX - 10.13.3
    Synapse - 1.82.35

    I could install Synapse - The keyboard shows up - However the profile created for Lighting Effect doesn't seem to work. I don't have crashes as such but the lightings are dead, just stuck with the default can't set to anything else.

    Really look forward to get the problem solved with High Sierra :slightly_sad:
  6. BaccaBoss2

    BaccaBoss2 Active Member

    I've had similar problems involving the Chroma configurator. I just uninstalled Synapse until the fix is created since it wasn't getting me anything.
    dotsh likes this.
  7. matt49

    matt49 New Member

    I am also not able to change the lighting effects on my new Razer Ornata Chroma on Mac. When I hook up the keyboard to another computer running Windows 10, I am able to change the lighting effects just fine. But on my Macbook Pro (Retina, mid 2014, OS: 10.13.3) I cannot change the lighting effects. The app installs and opens just fine without any weird crashes or anything, but changing the lighting effects or profiles just does not effect the keyboard in any way.

    Please make fixing this issue a higher priority. I also use the keyboard for work, since my macbook is mounted on a stand and I cannot reach the built-in keyboard. The default "breathing" effect is not only distracting but also not every color lights up the keys enough that I can see the keys in the dark (because I am color blind). All I want to do is change it to a static color.
    BoyceWatkins and dotsh like this.
  8. franctastic

    franctastic Member

    Apple Releases macOS High Sierra 10.13.4 Beta 7

    everything remains the same

    next week, it won't be Beta anymore...

  9. shnockdu

    shnockdu New Member

    Same here. I can't control the lighting effect and also, what annoys me is the accessories not turning off when the screen is off. Because the driver is just so buggy.
  10. dotsh

    dotsh New Member

    Funny thing guys. My lighting effect are static green now. Haven't changed anything, the lighting effect is still not functional via Synapses. But i am not sure why my color on the keyboard is static, it used to be the default breathing effect !! Strange ..
  11. franctastic

    franctastic Member

    macOS High Sierra 10.13.4 NO BETA


    everything remains the same

    dotsh likes this.
  12. dotsh

    dotsh New Member

    Just updated to 10.13.4 and surprisingly it's working on my system. I am able to control the lighting effects via Synapses. Hopefully it's gonna work on your system too.

    You know what it's intermittent !! When it works it works but it does fail most of the times.
    Last edited by a moderator: Oct 17, 2018
  13. AQUAMARINEsmart632

    AQUAMARINEsmart632 New Member

    Just made an account on this forum to check if there are more problems and there they are.. :)

    I was using a nostromo fairly intense until a few weeks back my keybinds suddenly started to change throughout gameplay. So the button which was mapped to " 3 " suddenly gave " shift-3" . And during game I had to pull the connector out of the USB port and then it worked as intended. But not for long.

    Could this be a problem with OSX and synapse as well ? Any thoughts?

    Using High Sierra, iMac, Razer Synapse 1.82.35 btw with nostromo and naga epic mouse
  14. franctastic

    franctastic Member

    The last update of Synapse v.1.82 was over 1 month ago, 31 Jan 2018
    2 months and 10 days...

    Razer must have fired all Mac developers...

  15. Razer_TheFiend

    Razer_TheFiend Well-Known Member Staff Member

    I can confirm that the developers for Synapse 2 on Mac are still here and well. Now that 10.13.4 release is official/final, it is a part of our full test suite. We are also testing on APFS as suggested by @BaccaBoss2 . The patch with all the latest updates and fixes is tentatively scheduled to be rolled out around end of April.
  16. franctastic

    franctastic Member

    3 months without being able to use Synapse and without any update it seems to you from qualified developers?

    3 months!


    You can tell them from me to stop trying, and wait for the new macOS to come out in 9 months.

    I miss that time with macOS el Capitan, when Synapse was working properly.


    Last edited by a moderator: Oct 17, 2018
    venturefun451 likes this.
  17. BaccaBoss2

    BaccaBoss2 Active Member

  18. franctastic

    franctastic Member


    I don't send them anything anymore, it's useless!

    and I'm sure there aren't that many problems with Windows, but on Mac we're less numerous clients.

    We have to wait 1 month for the update to be uploaded, which is sure to be as bad as the last one.
    I still think they must change developers; the last time Synapse didn't have any problems was with macOS el Captain...
  19. technolink388

    technolink388 New Member

    I have a completely different question about Synapse 2.0 on Mac. I'm sure you all realized that The Acceleration Bar in Synapse is simply the tracking speed in the system preferences... Im new to razer (2 weeks now since I purchased my DA Elite). Now the thing is: I always played on my mac with the ,,defaults write .GlobalPreferences com.apple.mouse.scaling -1'' command via terminal. I know I know it doesn't disable the acceleration completely, but i think its still the snappiest option for mac (I hate third party applications to disable mouse accel, they all feel very off). My question is do you know how I can keep Synapse 2.0 installed (That means, be able to use my customized Dpi settings) and use the -1 Terminal command at the same time?????? The only option is to use my mouse without synapse but the default DPI's are wether 1800= too slow, 4500= too fast (i'm ignoring the other ones, who the f needs 9k or 16k dpi??!) I'm so frustrated, haven't found a solution for 2 weeks now...... And what settings do you guys use? Are you simply playing with acceleration on synapse? 0 sets the sensitivity to a very very very slow speed.....
    MikotoAlucard likes this.
  20. PT.Singer

    PT.Singer Jedi Master

    I have variable DPI set to 200, 800, 1200, 1800, 2900. That usually gives me a good range, depending on what I'm doing. Every once in a while, though, my Mac completely ignores Synapse and just sticks to what it wants, which is usually somewhere in the 1600 range, and then I have to unplug my mouse and plug it back in for the DPI changes to take effect.

    I haven't used Terminal to change the acceleration, but in System Pref I usually have it set to just below mid.
    technolink388 likes this.
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