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Razer Synapse 2.0 on macOS High Sierra issue

Discussion in 'Razer Synapse' started by RADIUMU92-SSBPLASMA, Feb 6, 2018.

  1. easyjay39402

    easyjay39402 New Member

    Thanks ... this works !!!
    franctastic likes this.
  2. dvanhoozer

    dvanhoozer New Member

    Wished I had read this thread before I purchased my birthday present for my mac. The hardware feels so wonderful to type on. The synapse v2.0 I just download for the Mac does not even recognize that I have BWCv2 plugged into the Mac. Now I'm stuck with randomly change back-lighting and way to load the macro keys. I'm hoping that somewhere I can find the documentation on what ASCII sequences I need to send to the USB port in order to do the configuration myself. Anyone know where that doc is kept?
    franctastic likes this.
  3. Since (I suspect) the changes to the EU privacy regulations, my synapse 2.0 on High Sierra reopens (and usually hangs) EVERY time I unlock my mac. It constantly forgets my devices, forgets my profile, decides there's no battery in may mamba, changes my profile or just crashes.

    This latest version is quite possibly the worst piece of software I've ever had the misfortune to have installed on any computer ever and it's a guarantee of me never buying any Razer stuff again despite using only Razer peripherals for well over 10 years on all my computers.

    I'm genuinely irritated and upset by this. Either give up, stop pretending to support OSX and admit you don't give a damn about us or write some decent code for once.
    franctastic and BaccaBoss2 like this.
  4. DarkTaninfodaily772

    DarkTaninfodaily772 New Member

    Razer synapse is broken in mojave. Work on it now. Thx.
  5. franctastic

    franctastic Member

    continuous crashes in macOS High Sierra 10.13.6 beta (17G39b)


    Synapse is a disaster!

    Last edited: Jun 13, 2018
  6. franctastic

    franctastic Member

    at Mojave and macOS High Sierra

    venturefun451 likes this.
  7. franctastic

    franctastic Member

    developers have abandoned the SYNAPSE project for Mac?

  8. I'm wondering if Synapse for Mac will be fixed at all, we should get an answer so that we can go to a different brand, I have used Razer devices for many years, but this issue has become ridiculous... We own several mice and three pads, two orbweavers and a tartarus. The mice have some issues and the keypads are completely useless... Come on Razer, fix you software, you wont want your unhappy Mac users to start flooding amazon with bad reviews on the Razer items we have bought there
    BaccaBoss2 and franctastic like this.
  9. franctastic

    franctastic Member

    Amazon and reddit!

    Last edited: Jun 18, 2018
  10. franctastic

    franctastic Member

    constant crashes...

  11. franctastic

    franctastic Member

    constant crashes...
    venturefun451 likes this.
  12. thisilver

    thisilver New Member

    Still not working...
  13. AngelusGalenia

    AngelusGalenia New Member

    I got it working on my Mac by holding Alt+Command+R before turning on my Mac. Then I used Disk Utility to format the Mac using APFS but NOT the case-sensitive version. **WARNING** Doing so erases all data on your Mac!! I then reinstalled High Sierra. Downloaded and installed Razer Synapse 2.0 and it worked! It wasn't working at all when I was using case-sensitive APFS so I think that was the problem. Good luck guys!
    DarkTaninfodaily772 likes this.
  14. soolwan

    soolwan New Member

    I have an issue with High Sierra and Synapse where I can't remap the mouse sensitivity keys to mouse button 4 and 5. In Synapse, it looks like the change is made, but those top buttons still perform mouse sensitivity changes. I also can't remap the repeat zoom buttons (scroll wheel left & right).
  15. woodheaditor

    woodheaditor New Member

    I've got my Tartarus V2 working again in High Sierra finally after days of frustration.

    I uninstalled Synapse and have started using USB Overdrive instead. It's tiny and runs inside of System Preferences, very easy to configure. No LED controls though.

    It's shareware so you can try it for free, or buy a license and support the developer.
    He's got more time to do this stuff than the Mac team at Razer!

    I'm not gaming, I use the Tartarus for video editing and motion graphics shortcuts and macros.
  16. gurukaos

    gurukaos New Member

    I think what he was trying to say, or at least what has happened to me a few times, is that Synapse 2.0 was already "approved" to be used via system preferences > Security & Privacy.. Then randomly, days later, it keeps asking for approval again, but when it does, the "allow" this app to run button, on the "Security & Privacy" screen, doesn't pop up to approve Synapse 2.0. You shouldn't need to use a thermal command to force it to work, and if you have already approved it, why does it need approval again, and again....
  17. gurukaos

    gurukaos New Member

    Not sure if anyone in this thread has a new 2018 MacBook Pro, if so have you been having crazy issues with Synapse 2...??? Most of the time, my devices (listed below) do show in the Synapse 2 menu bar, but when I actually open Synapse 2, it doesn't show the little icons to customize the settings of each device. I have to physically unplug, and replug in each device to make them show up. Also when this does happen, they do show up within "About this mac" > System Report > USB, so the mac clearly seems them, and they also work like a basic peripherals, but none of the extra mouse buttons work, or the macro buttons on the keyboard, etc. Sometimes I have to unplug, reboot, and plug back in again and hope they show up within Synapse 2.

    I do have all my Razer devices plugged into the new BlackMagic eGPU, instead of using USB-C to USB-A dongles, but even plugging them all in directly into the MBP, doesn't seem to make any difference at all.

    Also I have had the "Approval Required" screen within Synapse 2, posted above, even after it has been approved within Security & Privacy...

    Lastly, lots of RzDeviceEngine, RzUpdater, and Razer Synapse crash logs in ~/Library/Logs/DiagnosticReports even from the last few days, and it is growing.

    Sometimes no matter what I do, Synapse won't show the devices within the app, or the app completely freezes, and won't even open after a reboot, and the only thing I can do is uninstall Synapse 2 and then reinstall it.
    • 15" 2018 MacBook Pro, 2.9 i9, 32GB, R560X, 2TB SSD
    • macOS 10.13.6 w/ 2018 MBP Supplemental Update - Installed
    • Synapse 2 - 1.83.10
    • Razer Naga Epic Chroma
    • BlackWidow Chroma V2
    • Man O'War (Wireless)
    • BlackMagic eGPU + LG UltraFine 5K 27"
  18. franctastic

    franctastic Member


    my Razer Naga Epic Chroma disconnects, stops working and the LEDs go off.
    I have to charge it for a few seconds and it works again, for a while, because it disconnects again.
    The Razer Naga Epic Chroma is fully loaded.

    Sometimes, it also stands still for half a second and appears at another point on the screen....

    I uninstalled Synapse.
    I have installed the latest Version 1.83 (1.83.10)

  19. deniso95

    deniso95 New Member

    Will it ever be fixed? MacOS Mojave here, my razer naga is actually useless, side buttons doesn't work at all, i guess i have to buy some logitech...
  20. zeFiF

    zeFiF New Member

    I own a Trinity and Synapse 1.83 and it works flawlessly on High Sierra 10.3.6

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