Razer Synapse 2.0 settings reset everytime it is restarted. | Razer Insider

Razer Synapse 2.0 settings reset everytime it is restarted.

S
I had been holding off on this issue, hoping that when I reinstall Windows (Which I just did) it would fix itself. But frustratingly, this is not the case. I have a Kraken 7.1 V2 for which i need to use Synapse 2.0. My settings just do not save anymore, whether I am offline or online. Everytime the software is restarted, the settings return to default values and I have to calibrate and set my settings to my preference. Razer support is not responding to my email I sent over 10 days ago. Please someone give me a solution
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3 Replies

Razer.Speedcr0ss
Userlevel 7
Sharjeel737
I had been holding off on this issue, hoping that when I reinstall Windows (Which I just did) it would fix itself. But frustratingly, this is not the case. I have a Kraken 7.1 V2 for which i need to use Synapse 2.0. My settings just do not save anymore, whether I am offline or online. Everytime the software is restarted, the settings return to default values and I have to calibrate and set my settings to my preference. Razer support is not responding to my email I sent over 10 days ago. Please someone give me a solution


Hey there! Sorry if you felt left out. Allow me to move things along. Please send me a PM together with your email address or case number so I can check your contact history.
S
Razer.SpeedCr0ss
Hey there! Sorry if you felt left out. Allow me to move things along. Please send me a PM together with your email address or case number so I can check your contact history.

Thank you for responding ❤ but no worries, I posted this before I had gotten a response from official support and they are helping me with my ongoing issue. I should probably have deleted this thread. Sorry again, for wasting your time ❤
Razer.Speedcr0ss
Userlevel 7
Sharjeel737
Thank you for responding ❤️ but no worries, I posted this before I had gotten a response from official support and they are helping me with my ongoing issue. I should probably have deleted this thread. Sorry again, for wasting your time ❤️


That's good to hear! Feel free to send me a PM or visit our knowledge base should you questions or concerns. I'll be locking this thread now.
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