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Razer Synapse 2.0 won't open Windows 10

Discussion in 'Razer Support' started by urbanRosyBrownlink640, Oct 22, 2019.

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  1. Hello guys

    I have a big problem. I have a razer blackshard so I need to have synapse 2.0 to have my surround.
    And when a reset my pc I installed synapse 2.0 and when I want to run it nothing happens just the sync with the cloud and nothing after.
    I already install and uninstall this software more than 5 times. Made the application compatible with windows 7 and 8, check my driver, but nothings happen.

    Please help me
    Thank you
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You'd want to try to disable your Firewall and AntiMalware software and make sure you have these installed:

    - Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    - Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    - Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    - Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    - Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
    - Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
     
  3. I did all what you say but same problem
     
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