Razer Synapse 2 audio resetting

Discussion in 'Razer Support' started by LukeNL23, Apr 15, 2021.

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  1. LukeNL23

    LukeNL23 New Member

    Hello, i'm using an Razer Kraken Pro V2 with Razer Synapse 2.

    When i start my computer it resets all my audio volume mixer settings (To 50%). Everytime when i start my pc i need to adjust all my audio settings all over again and i'm a bit tired of doing this everytime. I tried uninstalling Synapse 2 and reinstalling but the same problem still occured. When i uninstalled Synapse 2, changed my audio settings and restart my computer the bug didn't occur. I also tried "Go Offline" to stop the synchronization but that didn't work either.

    What can i do to fix this problem?
     
    Last edited: Apr 15, 2021
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Were you able to follow all the steps from this link?
     
  3. LukeNL23

    LukeNL23 New Member

    I uninstalled Razer Synapse 2 and 3 with the steps from your links but its still the same! I also deleted all the remaining razer files in program files and program data but its just like old times when i restart my computer.
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. Please send me a PM together with your computer's Razer Synapse 2.0 logs and your Razer device's serial number that starts with "SN". Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
     
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