Razer Synapse 2 does not recognize

Discussion in 'Razer Support' started by UndeckedBee, Apr 27, 2019.

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  1. UndeckedBee

    UndeckedBee New Member

    Hello, I have a Razer Deathadder Elite and a Razer Blackwidow V2, and today the Razer Synapse 2.0 has stopped recognizing them
     
    whiterabbit26 likes this.
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello. Try doing a reinstall of Synapse. Let me know how it goes.
     
  3. rusaberbulu

    rusaberbulu New Member

    Have the same problem. reinstall and still undetected by Synapse 2.0.
     
  4. skspanish13

    skspanish13 New Member

    pareil ma souris deathadder chroma overwatch n'est pas reconnu par synapse 2.0 alors que mon clavier deathadder chroma oui , j'ai desinstallation et reinstaller plusoeur fois le logiciel,les drivers et rien n'y fait , help me :)
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member


    Hi guys! When did this start? Also, was this working before? Let me know through PM.
     
  6. grandcentral

    grandcentral New Member

    I am having the exact same problem with Black Widow Ultimate from 2016.
     
  7. WhoseHughes

    WhoseHughes New Member

    Any solution to this? Same problem here... .Currently chatting with support but no luck yet.
     
  8. WhoseHughes

    WhoseHughes New Member

    So I got it to work.....

    Do a clean re-installation of Razer Synapse.
    1. Go to Task Manager. End all Razer and Synapse tasks under the Processes tab.
    2. Uninstall Synapse and related components from Programs and Features.
    3. Delete all Razer residual files from ProgramFiles x86 and ProgramData in the C Drive.
    4. Reboot the computer.
    5. Go into device manager > Keyboards and Audio inputs and outputs - mouse and other pointing devices > uninstall HID Keyboard and Mouse Drivers and all other Razer product drivers > reboot the computer. Be sure to select “delete drivers” as well when uninstalling. Restart your computer again.
    6. Turn off firewall and anti-virus software.
    7. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (IF NOT ALREADY ON PC)
    8. Download Synapse and run the installer in administrator mode. (Note: Do not use the previously downloaded Razer Synapse installer as it may be corrupted)
    9. Sign in to Synapse and allow all updates.
     
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