Razer synapse 2 not opening mac big sur

I can't get Razor Synapse 2 opening on my mac which is on big sur it just keeps loading at the verifying account screen and nothing happens, I've tried reinstalling and restarting.

 

Can you use razer on Mac without synapse? Does it still type? What board you got?

 

It’s a basilisk mouse.

 

Just called customer support they said there servers were down.

 

I am stuck at "verifying account" too. is this a result of the AWS outage?

 

Probably the outage, if you use an incorrect password it does say the password is incorrect, but using correct information causes a loop of "Verifying your account" which might be the outage information on both Twitter and https://status.razer.com/, and it's not only on 10.16 Big Sur but 10.13 High Sierra.

 

I'm getting the same thing, just "verifying your account" forever. And my mouse and keyboard are not working with shadowlands. Was there an update that broke everything? What's going on?

 

not sure but thought the issue yesterday might have been related to the AWS outage. uninstalled and reinstalled Synapse 2 this morning. using Mac OS Catalina. have not updated to Big Sur. today my account verified but getting a "Please Connect a Razer Synapse Enabled Device". I've rebooted, unplugged, plugged, and cussed. Same message.