Razer synapse 2 not opening mac big sur

Discussion in 'Razer Support' started by RedDevilpulsePERIDOT779, Nov 25, 2020.

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  1. I can't get Razor Synapse 2 opening on my mac which is on big sur it just keeps loading at the verifying account screen and nothing happens, I've tried reinstalling and restarting.
     
  2. Can you use razer on Mac without synapse? Does it still type? What board you got?
     
  3. It’s a basilisk mouse.
     
  4. Just called customer support they said there servers were down.
     
  5. pwoodr

    pwoodr New Member

    I am stuck at "verifying account" too. is this a result of the AWS outage?
     
  6. macdonaldan

    macdonaldan New Member

    Probably the outage, if you use an incorrect password it does say the password is incorrect, but using correct information causes a loop of "Verifying your account" which might be the outage information on both Twitter and https://status.razer.com/, and it's not only on 10.16 Big Sur but 10.13 High Sierra.
     

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  7. philip.coats.2021

    philip.coats.2021 New Member

    I'm getting the same thing, just "verifying your account" forever. And my mouse and keyboard are not working with shadowlands. Was there an update that broke everything? What's going on?
     
  8. pwoodr

    pwoodr New Member

    not sure but thought the issue yesterday might have been related to the AWS outage. uninstalled and reinstalled Synapse 2 this morning. using Mac OS Catalina. have not updated to Big Sur. today my account verified but getting a "Please Connect a Razer Synapse Enabled Device". I've rebooted, unplugged, plugged, and cussed. Same message.
     
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there
    Hey there! The Razer Synapse 2.0 is compatible until Mac OS version 10.14. As of now, Synapse 3.0 will work on Windows operating systems. We don't have an official word when will the newer version of Mac OS be supported. Feel free to send me a PM should you need additional assistance or submit a case to our Support Team. I'll be locking this thread now.
     
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