Razer Synapse 3 and AsRock polychrome RGB

Discussion in 'Razer Support' started by Dinaz, Aug 24, 2021.

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  1. Dinaz

    Dinaz New Member

    I have AsRock Z490 Extreme4 motherboard with all Razer peripherals from Razer(mouse, keyboard, headset), and I'm controlling all the RGB Led from Razer Synapse 3(the asrock polychrome is syncrone with synapse). Everything is working until I unplug any USB port(front and back) the all RBG lightning goes dark(off). The settings are not working, so I restart the Synapse3 and its goes to normal.
    Its really a problem because I use usb port to charge my wireless headset, and when I disconnect it from charging, my PC and razer goes dark.

    I found the same problem here, but no solution.. https://amp.reddit.com/r/ASRock/comments/k7lqna/unplugging_rear_io_usb_kills_entire_pc_rgb/
    pancholr likes this.
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Does the only happen when you are unplugging any USB device from the back and front panel? Have you contacted our Support Team by submitting a case? If you haven't, please click this link or use the Razer Synapse 3.0's feedback section on the app's main screen. Otherwise, send me a PM so I can help you initiate a case. I'll be locking this thread to route our conversation privately.
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