Razer Synapse 3 and Razer Blackshark V2 Pro

Discussion in 'Razer Support' started by WitnezZz, May 17, 2021.

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  1. WitnezZz

    WitnezZz New Member

    After purchase, I connected and installed Synapse 3. Everything worked fine.
    After reinstallation, in the sound options in Windows, THX Spatial Audio is no longer there. Only Razer Blackshark V2 Pro. Accordingly, THX Spatial Audio does not work.
    How to solve the problem?

    В первый день установил Synapse 3, в Windows во вкладке Звук-Воспроизведение появился THX Spatial Audio и всё нормально работало.
    Нужно было место на диске, удалил на время Synapse 3. После переустановки Synapse 3 больше не появляется во вкладке Звук-Воспроизведение THX Spatial Audio и соответственно настройки Synapse 3 не работают =/
    Как решить проблему?

    Attached Files:

  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Were there any updates applied to your Synapse before the issue happened? Have you tried performing a Razer Synapse clean installation? Feel free to send me a PM should you need additional assistance.
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