Razer Synapse 3 could not start | Razer Insider

Razer Synapse 3 could not start

  • 24 February 2021
  • 8 replies
  • 41 views
Z
At this point I have done everything I can do, clean re-install, re-installing drivers for razer mice and keyboards
, trying on a different Windows user account, and I still get this issue. Synapse 3 has worked fine until recently. I have found out Razer Synapse Service cannot be started.

Also, it says updates available even current version is up to date (3.6.0130.011816)

I have DeathAdder Elite, Huntsman Elite, Viper Ultimate and Firefly V2 connected to my PC through a USB hub.
Please fix this...

THIS ISSUE IS SOLVED
Problem:
[indent]Razer Synapse failed to start.
Missing dependency for Razer Synapse Service.
No Razer Gaming Manager on the service list.[/indent]
Solution:
[indent]Add Razer Gaming Manager service w/ PowerShell commands.
New-Service -Name "Razer Game Manager Service" -BinaryPathName "C:\\Program Files (x86)\\Razer\\Razer Services\\GMS\\GameManagerService.exe"
Razer synapse 3 "Failed to start"
Start the both services and set the startup type to Automatic.[/indent]
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8 Replies

FiszPL
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Userlevel 7
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Check if Razer Synapse Service dependencies are not turned off (Windows key + R -> type services.msc, then check if Razer Central Service and Razer Game Manager is running - if not - just find it on the list and try to manually start it).

If it will not help - go to windows Event Viewer - it should give a nice details about your problem.

You can also try to run CMD (as an admin!), then type sfc /scannow - it'll check if there are corrupted system files, and if so - it'll repair it.
Z
FiszPL
Check if Razer Synapse Service dependencies are not turned off (Windows key + R -> type services.msc, then check if Razer Central Service and Razer Game Manager is running - if not - just find it on the list and try to manually start it).

If it will not help - go to windows Event Viewer - it should give a nice details about your problem.

You can also try to run CMD (as an admin!), then type sfc /scannow - it'll check if there are corrupted system files, and if so - it'll repair it.



Razer Central Service is up and running but there is no Razer Game Manager service to be found.
And I got this error message on Windows Event Viewer.

The Razer Synapse Service service depends on the following service: Razer Game Manager Service. This service might not be installed.

I've already done sfc and dism on CMD.

Seems like Synapse failed to start because Razer Game Manager service did not install?
Sye_The-Vie
Rank
Userlevel 7
Software troubleshooting

  • Uninstall all RAZER related apps for now from the programs and features
  • If you have Windows 10, update your windows
  • Make sure you have .net framework 4.8
  • Create a new administrator account
  • Install Synapse with the exe file under the new administrator account
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
Z
This issue is solved.
After I found out the reason preventing Razer Synapse from starting (Razer Game Manager service does not exist), simply added RGM via a Powershell command according to this post.
Razer synapse 3 "Failed to start"
Started both Razer Gaming Manager service and Razer Synapse service, and it works just fine.
FiszPL
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Userlevel 7
Badge +1
ZungleIF

Razer Central Service is up and running but there is no Razer Game Manager service to be found.
And I got this error message on Windows Event Viewer.

The Razer Synapse Service service depends on the following service: Razer Game Manager Service. This service might not be installed.

I've already done sfc and dism on CMD.

Seems like Synapse failed to start because Razer Game Manager service did not install?

Yes, it might fail, becase dependent service is not present in system.
You can try uninstall Synapse software completely - using this tool for eg.: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Just run it, click that you have problem with software uninstalling, select Synapse software and go. There might be also other Razer applications on the list, but you must run the uninstall app again and select it... and so on. I'd also recommend to use CCleaner to cleanup OS (and also registry), to be 100% sure, that Synapse was properly uninstalled, and there are no leftovers.
FiszPL
Rank
Userlevel 7
Badge +1
Oh, great - you've found a working solution, before I've posted some tips 🙂
Z
FiszPL
Oh, great - you've found a working solution, before I've posted some tips :)

Thanks, anyways. Never have thought Windows Event Viewer, that alone pretty much helped pinning down the exact problem I'm having.
Razer.Speedcr0ss
Userlevel 7
ZungleIF
Thanks, anyways. Never have thought Windows Event Viewer, that alone pretty much helped pinning down the exact problem I'm having.


Woah! That thread nailed it. And yes, this service needs to be activated or set as automatic for the Razer Synapse 3.0 to run. Thanks for FiszPL and Sye_The-Vie's suggestions too. Anyhow, I'll be locking the thread as resolved. Feel free to visit our self-help options or send me a PM should you have other questions or concerns.
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