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Razer Synapse 3 Failing to start

Discussion in 'Razer Synapse 3 Beta' started by PSYKOSIS, Apr 13, 2020.

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    PSYKOSIS New Member

    Hi there,

    So Synapse updated itself and now it will not start. I have already tried to perform a clean install even going so far as using Revo Uninstaller to fully un-install the software and removing any registry keys as well.

    Any help would be greatly appresciated.


    PSYKOSIS New Member

  3. neoDD69

    neoDD69 New Member

    Do you have see if there are some ERRORS on "Event Viewer" -> Windows -> Application OR System during the time you try to install it?
    If not, let see and reply … without any details it's impossible to give you any help ;)
    angelfire0317 likes this.

    PSYKOSIS New Member

    Service cannot be started. System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\Razer\Synapse3\Service\Staging\Devices\Defaults' is denied.
    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at System.IO.FileSystemEnumerableIterator`1.AddSearchableDirsToStack(SearchData localSearchData)
    at System.IO.FileSystemEnumerableIterator`1.MoveNext()
    at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
    at System.IO.Directory.GetDirectories(String path, String searchPattern, SearchOption searchOption)
    at Synapse3.Host.DirectoryHelper.Copy(String source, String target)
    at Synapse3.Host.Service._Start()
    at Synapse3.Host.Service.OnStart(String[] args)
    at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

    PSYKOSIS New Member


    PSYKOSIS New Member

    is a custom event viewer list with all the synapse related things

    PSYKOSIS New Member

    Amazing support guys! :/
  8. neoDD69

    neoDD69 New Member

    The error in the log tell us that some permissions on files system goes wrong, I suppose during installation.

    I assume that you have logged in Synapse with your account and your settings are saved in the Razer Cloud.

    Try to:
    1 - uninstall Razer Synapse, all.
    2 - Reboot
    3 - If exist, Delete/Rename the folder C:\ProgramData\Razer\Synapse3
    4 - Install Synapse 3 (NOTE: that past weeks my Synapse got an update)

    if not Works, try redo the steps but at point 3 delet all Razer folders (eg: C:\ProgramData\Razer\, C:\Program Files (x86)\Razer)

    I hope this help ;)

    PSYKOSIS New Member

    Thanks @neoDD69

    I've been using Synapse 2.0 since I posted this but I will try what you have suggested.

    Worst case scenario I am planning on formatting my PC soonish and I'll try to install 3.0 on a fresh OS

    Thanks again
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