[Razer Synapse 3] Instant crash, no logs, no errors.

Discussion in 'Razer Support' started by PecceG2, Mar 8, 2019.

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  1. PecceG2

    PecceG2 New Member

    Hello, since a few days after an update of the Razer Synapse software, it refuses to open.
    I tried to reinstall, repair, do what it says in the FAQs, and nothing works.
    I went in search of the logs to C:\ProgramData\Razer\ and only found this:

    Razer Synapse Service.exe Information 0 ****************************Starting Synapse3 Web Service 3.4.0216.021216**************************** 2019-03-08 10:06:54Z
    Razer Synapse Service.exe Information 0 Dirty?: True 2019-03-08 10:06:54Z

    It don't give me much information, with process explorer I can see that the process starts and dies instantly, both the service and the program itself.
    Where can I get more information about what is happening (¿More logs?)? Or should I debugge the program?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Can you send me a PM with the build number of Synapse? Let's continue there.
     
  3. BovWOW

    BovWOW New Member

    Hi. Have you solved the problem? I'm having the same issue, Synapse 3 failed to start on my machine as well.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello! Please send over the build number of Synapse to me through PM. I'll pick it up from there.
     
  5. Galaxyuwu

    Galaxyuwu New Member

    I have been getting this too and have no idea how to fix it. I would love it if someone could help me with this.
     
  6. seebo111

    seebo111 New Member

    hi guys am having the same issue help me please !
     
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi guys! Please PM me instead. Make sure to include the version number of Synapse as well as the link to this thread.
     
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