Hello,
I bought today Razer BlackShark V2 X headphones, downloaded Razer Synapse and also 7.1 Surround Sound but this app is only for enabling this option apperantly. In my Razer Synapse i don't have any tabs like other people on YT videos. I got only in top left SYNAPSE and below DASHBOARD, MODULES and GLOBAL SHORTCUTS. Any idea what's the problem?
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Userlevel 7
- Razer Support
- 7595 replies
-
25 October 2020
Hey there! Thanks for posting your concern here. The Razer Blackshark V2 X, Kraken 2019, and Kraken X are only compatible with 7.1 Surround Sound. Please be aware that Razer Synapse 2 and 3.0 detected USB-type headsets only. There will be an exception to Razer Kraken Tournament Edition. since it has a USB Audio controller, which converts the 3.5mm jack to a USB-enabled device. That's the reason why the Razer Razer Synapse 3.0 recognizes this model. Feel free to send me a PM or visit our self-help options should you have other questions or concerns. I'll be locking this thread now.
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