Razer Synapse 3 not adding games to link | Razer Insider

Razer Synapse 3 not adding games to link

  • 13 August 2019
  • 32 replies
  • 1533 views
R
Hallo,

my Synapse 3 does not find ANY of my games.
I even can not add any games manually!



Is there any way to convince the Software to do it?
https://abload.de/img/ugc-logo_animiertlpj3s.gif Zur UGC geht's hier lang! Per aspera ad astra! on est ad astra mollis e terris via
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32 Replies

BlackFireDragon
Userlevel 7
Try first to repair it via windows add/remove panel if this dont help try to remove all razer softwere from pc then delete appdata and programfiles "razer" folder and reboot pc next when windows boot download new installer and trry one more time.
If this post help you give a like :stuck_out_tongue_winking_eye:
R
Thank you for your awnser, but that did NOT work. Still no list of games.
https://abload.de/img/ugc-logo_animiertlpj3s.gif Zur UGC geht's hier lang! Per aspera ad astra! on est ad astra mollis e terris via
R
it resolved it by itself....

I installed APEX on my system and suddenly nearly all my games appeared in Chroma and Synapse 3.
Dont ask me way?!?
https://abload.de/img/ugc-logo_animiertlpj3s.gif Zur UGC geht's hier lang! Per aspera ad astra! on est ad astra mollis e terris via
C
Userlevel 3
RaTalDI_Arozlai
it resolved it by itself....

I installed APEX on my system and suddenly nearly all my games appeared in Chroma and Synapse 3.
Dont ask me way?!?

Does it works today ?:wink_: I was happy too for one evening when some games were recognized (less PUBG) and the next day all was the same..No game detected to be linked...Still have this problem...:frown_:
Sye_The-Vie
Rank
Userlevel 7
Sometimes just best to re-install the Windows OS.
Which fixed my issue
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
C
Userlevel 3
Reinstalling all my apps and OS for a bugged software ? No sir..I'll better put al this Razer gear in "dumpster mode" and buy something much,much reliable...
Sye_The-Vie
Rank
Userlevel 7
Options and opinions are always valid. I'll stick with RAZER
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
C
Userlevel 3
:smile_: I've a ticket to their support team regarding this issue.. If I don't get a soluțion in a reasonable period of time, I'll start returning all the Razer stuff back to merchands... Don't like to waste my time... :smile_::smile_::smile_:
T
I have the very same problem now.
I already tried re-installing the Synapse software and before that I manually cleared all previoous filed including the registry.
Nothing seems to help.
C
Userlevel 3
Still no answer for me but anyway, welcome to the club... Maybe these days we'll have a solution, but I doubt this.. This issue was raised from december 2018...so...
T
It only oocured for me yesterday.
Before that it working as it shoud.
I'm suspecting that it has something to do with the latest Window 10 update to build 1903.
C
Userlevel 3
Mine was too.. just sudden death..:frown_::frown_::frown_:o_O
BlackFireDragon
Userlevel 7
Can you try to download windows creation tool from microsoft website and make a update ? This will not delete or erase any data/apps installed just reinstall system files.
If this post help you give a like :stuck_out_tongue_winking_eye:
C
Userlevel 3
Hi, did it .. Running now 1903..Same behavior as with the previous version of win 10..
BlackFireDragon
Userlevel 7
If reinstall of 1903 dont help you can also try to go back to 1809 and see if on previous build you have the same issue

How to uninstall Windows 10 version 1903

Note: Before you continue, ensure you have installed all cumulative updates for Windows 10 version 1903 With recent updates, Microsoft may resolve potential issues you face when uninstalling it.


  • Press Windows + I to Open Settings.
  • Click on Update & Security, Then Recovery.
  • Under “Go back to the previous version of Windows 10,” click the Get started button.

If this post help you give a like :stuck_out_tongue_winking_eye:
C
Userlevel 3
Hi.
As I said, I've had the Synapse3 installed on 1809, worked a couple of days then stopped detecting games. Today I'd updated to 1903, still the same games detection issue...
Regards,
Costin
PS : reinstalling Synapse3 didn't solve the problem...
BlackFireDragon
Userlevel 7
Can you write what games you have issue and what launcher you use ? Also cheack you have all windows updates installed on pc.
If this post help you give a like :stuck_out_tongue_winking_eye:
C
Userlevel 3
Hi... All games I have are on Steam... At a certain moment Synapse3 detected all of them besides Pubg then stopped detecting ANY of them.. As I said my Windows 10 is up to date, but Synapse3 still don't detects my games...
BlackFireDragon
Userlevel 7
Costin2019
Hi... All games I have are on Steam... At a certain moment Synapse3 detected all of them besides Pubg then stopped detecting ANY of them.. As I said my Windows 10 is up to date, but Synapse3 still don't detects my games...

Ok can you tell me if steam or game reinstall also dont fix it. When the issue start you remember what update or softwere was installed ? any info can help to find the couse of the issue.
If this post help you give a like :stuck_out_tongue_winking_eye:
C
Userlevel 3
Well I'd followed your advice and uninstalled Steam then reinstalled it..Same behavior, but an improvement :confused_:..Now the brilliant Synapse 3 sees the "Microsoft solitaire collection" as the only game on this pc..o_O.. Really, Razer ? I'm getting bored about this useless software...Why Razer sales devices based only on this bugged software ? This issue was reported since december last year...I think I'll shutdown the "Razer chapter" of my life and buy something else more reliable...Dumpster mode activated...Bye
T
I just contacted chat live support with that issue.
They wanted to have some log files from me which IU provided.
Waiting for a response right now.
C
Userlevel 3
Ok..This is the link to Synapse Logs from yesterday....
https://drive.google.com/file/d/1RjDEbz08hTdLxhmy66ito8jzAW98EVP8/view?usp=sharing
C
Userlevel 3
Sorry for the delay in my answer, but I'm from Europe and I'd seen your message this morning....
T
Funny story ...
There was an Nvidia graphics driver update avaiable today.
Since I installed that some of my games did show up in the profiles and I was able to link those.
However not all of my game and manually adding them still doesn't work.
C
Userlevel 3
Hi..Try delete this folder..C:\\ProgramData\\Razer\\GameManager\\ServiceSettings.xml then restart pc....It worked for me and now my games appears in the "linked games" window so I can link them to any profile...
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