Razer Synapse 3 problem

Discussion in 'Razer Synapse' started by Zakaro92, Jul 18, 2019.

  1. Zakaro92

    Zakaro92 New Member

    I got new mouse mat razer goliathus extended chroma. In the manual say to instal Synapse 3 but it not recognize it. Try to reinstal the Synapse 3 a few times but nothing it is not recognize even my razer mamba tournament edition my and all my other razer devices. It show me Razer Control Device Driver failing to install. Can someone help me?
     
  2. JoeStallz

    JoeStallz New Member

    You can try to reinstall Synapse 3 by heading to

    Control Panel > Programmes > Uninstall a programme and click uninstall on Synapse 3

    You will then be greeted by a uninstall user interface, you can try to repair your current install of Synapse 3 or uninstall and reinstall at a later time.
     
  3. Zakaro92

    Zakaro92 New Member

    I have try this few times but nothing :slightly_sad:
     
  4. war3069mission

    war3069mission New Member

    i just spent all day and i got TartarusV2 to work, finally.

    i run win7 64.
    i had exact same issue. Razer Control Device Driver failed install. you have to be looking at hidden devices in device manager to even see that this didnt install correctly.

    first go to windows update and make sure you have any with Razor in the heading. I didnt have this one.
    -Razer Inc - HIDClass - 1/1/2017 12:00:00 AM - 6.2.9200.16448-

    this one got things to show up in my device manager.

    second go to windows update again and get this specific update.
    https://www.microsoft.com/en-us/download/confirmation.aspx?id=46148

    The windows error (code 52) is what lead me to this. its some bullshit about SHA1 and SHA2 certificate crap for windows whlq certified driver crap. win7 wont take sha2 or a mix of the two or something like that.

    hope this helps.
     
  5. Zakaro92

    Zakaro92 New Member

    Thanks man, at least now my Razer mamba is visible ^.^
     
    war3069mission likes this.
  6. Zakaro92

    Zakaro92 New Member

    But now i can see only my Razer mamba at Dev menager no mouse mat and keyboard. Any idea how to fix that?
     
    0V3R_K1LL likes this.
  7. war3069mission

    war3069mission New Member

    Unfortunately no. Other than trying support here.
    Strange that all of those are supported by S3 but not showing up.
     
    Zakaro92 likes this.
  8. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    This typically only happens when your windows is not fully updated. Have you ensured you have all the latest service packs and updates applied?

    Look here for reference.
     
    Zakaro92 likes this.
  9. Zakaro92

    Zakaro92 New Member

    Yep finally i fix it. How i did it:
    1. I have to update my windows
    2. Install this: https://www.microsoft.com/en-us/download/confirmation.aspx?id=46148 (Thanks to war3069mission)
    3. Uninstall every Razer program i have and delete all remaining data.
    4. Disconnect all razer device and delete the drivers from dev manager.
    5. Install razer Synapse 3
    6. Connect all device 1 by 1 and Synapse updade itself after every connection.
     
  10. war3069mission

    war3069mission New Member

    Awesome.
    I've even got my Logitech software up and running for my mouse macros ( g602 ). Along with the Synapse 3 software for the Tartarus v2.
     
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