Razer Synapse 3 Sign-in Not Working | Razer Insider

Razer Synapse 3 Sign-in Not Working

  • 12 October 2020
  • 8 replies
  • 24 views
I
My new Razer Basilisk Ultimate arrived today. I unboxed it, plugged it in, installed Razer Synapse 3, and created a Razer account. I then tried to log into Synapse, but every time I tried, this error popped up: "unable to get a new web socket connection from the pool in stage 1: remote error: tls: handshake failure." I did some research, reinstalled/updated my drivers, and reinstalled Razer Synapse 3. Absolutely nothing changed. Also, the "continue as guest" option doesn't work either; the same error pops up. Does anyone have any suggestions and/or fixes? Thanks
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8 Replies

D
i am having the exact same issue! had it working and then i wiped my pc redownloaded etc and it wont let me sign into synapse.
I
Exact same issue here. Just unboxed my razer basilisk ultimate but none of the log in stuff is working.
G
I just got my Razer Viper Ultimate today and tried logging onto Razer Central and I got the same exact error message as you.
F
I have the exact same problem. Did any of you get any fixes?
T
same problem
E
I have the same problem it starts today I think it’s problem in there servers or some problem in the program..
B
I also have a connection error message when trying to log in after getting my new kraken and downloading synapse 3
S
I log in and check keep me logged in and when I reboot I need to log in again!

Considering selling my FireFly v2 mouse mat!
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