Razer Synapse and Cortex keep Logging me out

Discussion in 'Razer Support' started by Amazoninteractivesolo283, Jan 11, 2022.

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  1. Amazoninteractivesolo283

    Amazoninteractivesolo283 New Member

    Hello everyone, i have a Problem with my Razer stuff... When i turn my pc on today razer said i have to Login, then i Logged me in and after 3 Minutes it Logged me out. And even the Lights from my Mouse and Keyboard wont light up or it wont light up my Light setting. Yeah in general its Logging me out and when i want to Login its Logging me out idk why i had this Problem once but its repaired itself, and the Servers are not down or something. maybe someone know how to fix that cause its annoying
     
    Amazoninteractivesolo283, Jan 11, 2022
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  2. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    When running the Synapse Windows application, there should be a check box to remember your password.
    Otherwise do you have some sort of cache / cookies cleaner app running in the background?
     
    Sye_The-Vie, Jan 12, 2022
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  3. Amazoninteractivesolo283

    Amazoninteractivesolo283 New Member


    Hello, Thanks for your answer!
    I have this little checkbox on and its still keep loggin off, and i dont have some Cache or Cookies Cleaner app
     
    Amazoninteractivesolo283, Jan 29, 2022
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  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    That's odd. Have you contacted our Support Team? If you haven't, please click this link or send me a PM including your computer MSinfo and Synapse 3.0 logs. Save the files via Google Drive or any online drive account, then paste the link in your PM. I’ll be locking this thread now to divert our conversation privately.
     
    Razer.Speedcr0ss, Jan 29, 2022
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